Jazzmin Jefferson
Beaumont
Summary
Dedicated customer service professional with a strong record in delivering exceptional client support and fostering customer loyalty. Expertise in communication and problem-solving, coupled with the ability to manage multiple tasks effectively. Committed to enhancing operational processes to elevate the customer experience.
Overview
1
1
year of post-secondary education
5
5
years of professional experience
Work History
Pharmacy Tech Intern
Walgreens
Beaumont
04.2026 - 06.2026
- Assisted pharmacists in medication dispensing and ensured regulatory compliance.
- Maintained accurate patient and prescription records, managing prescription information in pharmacy systems to support safe medication dispensing.
- Processed insurance claims and resolved billing issues, ensuring patient confidentiality and delivering exceptional customer service.
- Collaborated with pharmacists and healthcare providers to improve patient care.
- Supported customers with prescription pickups and pharmacy inquiries.
- Streamlined workflow during high-volume periods to improve service delivery and reduce wait times.
- Organised and stocked medications and pharmacy supplies.
- Maintained a clean and organized work environment to ensure safety standards.
Telecommunications Technician
Asurion
Ontario
05.2025 - 08.2025
- Installed and configured telecommunications equipment for residential and business clients.
- Collaborated with team members to ensure timely and accurate completion of technical tasks and documentation.
- Diagnosed and resolved service issues using industry-standard troubleshooting techniques.
- Diagnosed complex technical issues, maintaining organized service activity records.
- Troubleshot network issues to identify root causes of problems.
- Implemented quality assurance processes, improving issue resolution times and service reliability.
- Delivered exceptional customer service through effective communication with clients, addressing needs and concerns.
- Evaluated new technologies, recommending enhancements for operational efficiency.
- Educated clients on effective use of telecommunication devices, enhancing customer satisfaction and service utilization.
- Developed telecom policies ensuring regulatory compliance.
Behavioral Interventionist
Institute for Behavioral Health
Moreno Valley
05.2024 - 01.2025
- Provided direct care to clients in individual and group settings, documenting client behavior to inform treatment plans.
- Collected and recorded data to ensure compliance with reporting requirements and enhance client progress tracking.
- Executed skill acquisition and behavior reduction strategies following supervisor instructions.
- Conducted clinical assessments and managed related administrative tasks.
- Collected and recorded data to support compliance and reporting requirements.
- Participated in client meetings, supporting effective communication and facilitating follow-up actions.
Direct Support Professional
Community Valley Home
Moreno Valley
02.2022 - 01.2024
- Educated clients on disabilities and strategies for optimal care to promote understanding and self-advocacy.
- Assisted with daily living activities, including medication administration and meal preparation.
- Assisted individuals with daily living activities and personal care.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Collaborated with interdisciplinary teams to create and execute personalised care plans and behavioural interventions.
- Educated clients on disabilities and optimal care strategies.
- Facilitated social and recreational activities to enhance client engagement.
- Engaged with team members to improve client interventions and support. to enhance client care and interventions.
- Facilitated social and recreational activities to improve client engagement and enhance quality of life.
- Ensured adherence to care protocols for individuals with disabilities.
- Monitored individuals' behaviors, documented observations, and communicated changes or concerns to supervisor to ensure timely intervention.
- Maintained a safe and clean environment for clients at all times.
- Accompanied individuals on outings to promote independence and integration into the community.
- Ensured cleanliness and organization in client living spaces. and well-organized environment for client happiness and safety.
- Planned and prepared healthy meals and snacks for clients.
Member Service Representative- Remote
Everise
Las Vegas
08.2021 - 11.2021
- Processed customer transactions efficiently and accurately.
- Resolved customer complaints through effective communication and problem-solving.
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Educated customers on account features and benefits of services.
- Assisted customers with inquiries regarding products and services.
- Assisted with the opening of new accounts and processed account maintenance requests.
Education
Pharmacy Technician -
Riverside County School of Career Education
Riverside, Ca 02.2026 - 06.2026
General -
Citrus Hill High School
Perris, CA 08.2011 - 05.2012
Skills
- Pharmacy operations
- Medical Terminology
- HIPAA
- Insurance claims processing
- Documentation review
- Data documentation
- Workflow efficiency
- Time management
- Patient confidentiality
- Customer service
- Team collaboration
- Communication skills
- Pharmaceutical knowledge
Timeline
Pharmacy Tech Intern
Walgreens
04.2026 - 06.2026
Pharmacy Technician -
Riverside County School of Career Education
02.2026 - 06.2026
Telecommunications Technician
Asurion
05.2025 - 08.2025
Behavioral Interventionist
Institute for Behavioral Health
05.2024 - 01.2025
Direct Support Professional
Community Valley Home
02.2022 - 01.2024
Member Service Representative- Remote
Everise
08.2021 - 11.2021
General -
Citrus Hill High School
08.2011 - 05.2012