Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Jazz Morgan

La Mesa

Summary

I have a educational background in programming but have always had my sights set on design. My work history in customer relations and timeshare marketing, combined with my technical abilities and love for design, have made me a well rounded employee in every field I've stepped into.

Overview

2
2
years of professional experience
2
2
years of post-secondary education

Work History

Marketing Greeter

Hilton Grand Vacations
08.2024 - 10.2024
  • I am currently a liaison between the front desk, marketing desk, and sales presentation desk
  • My role helps the marketing team meet their goals by ensuring all bookable guests make their way to the marketing/concierge desk
  • To make this happen, I act as a filter whilst greeting people - bringing only qualifying guests to the desk

Front Desk Agent

Hilton Grand Vacations
07.2022 - 07.2024
  • I was an integral part of the arrival experience for Hilton's guests
  • I perform check in and checkout procedures while maintaining a friendly and outgoing demeanor
  • Other duties include cash handling, scheduling cleaning services, and assisting the operation of the resort's in-house messaging system
  • I'm often faced with guest complaints and can effectively remediate their situations
  • I am cross trained with the resort to take inbound calls and manage room assignments
  • I've helped implement check-in standards which have increased the resort's 'Quality of Service' scores
  • I've also learned specifics about vacation clubs in order to present accurate and helpful information guests who inquire about Hilton Grands Vacations' brand, all in the pursuit to support the company's image

Education

CERTIFICATE - COMPUTER AIDED DESIGN AND JEWELRY DESIGN

Gemological Institute of America
Carlsbad, CA
09.2024 - Current

ASSOCIATE - COMPUTER PROGRAMMING

Valencia College
Orlando, FL
09.2022 - Current

Skills

  • Proficient in several programming/Query languages (C, C, C#, and SQL)

  • Conversationally fluent in ASL

  • Working proficiency in Spanish

  • Proficient in Microsoft Suite

Interests

  • Designing and Printing 3D Models
  • Luxury Industries and Cliental
  • Travel

Timeline

CERTIFICATE - COMPUTER AIDED DESIGN AND JEWELRY DESIGN

Gemological Institute of America
09.2024 - Current

Marketing Greeter

Hilton Grand Vacations
08.2024 - 10.2024

ASSOCIATE - COMPUTER PROGRAMMING

Valencia College
09.2022 - Current

Front Desk Agent

Hilton Grand Vacations
07.2022 - 07.2024

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