Johanna Rennie
York
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Able to determine needs of clients quickly. Over 5 years of combined experience in office support, cashier, customer service and bank teller. Adaptable; enjoys new challenges and tasks; performs well in fast paced environments
Overview
11
11
years of professional experience
Work History
Financial Services Representative
Cash Money Cheque Cashing
04.2022 - 12.2024
- Provided excellent customer service, resolving issues quickly and maintaining long-term clients
- Collaborated with team members to achieve sales targets and improve overall branch performance.
- Process loan payments,deposits and withdrawals
- Process weekly cash orders via Brinks
- Assessed credit applications accurately by analyzing applicants'' financial history, income stability, and repayment capability.
- Perform collection calls, negotiate and communicate with clients about repayment options via phone and emails
- Process payday loans, Line of credit and Auto Equity loans applications
Cash Lead
Browns Shoes
08.2017 - 05.2024
- Ability to provide friendly and helpful customer service. Handled customer inquires, complaints and resolve issues.
- Mentored new cashiers, providing thorough training on company policies and procedures.
- Managed daily cash flow for optimal efficiency, ensuring accurate counts and timely deposits.
- Implemented inventory control measures to reduce shrinkage and ensure accurate stock levels at all times.
- Maintained a clean, organized work environment to promote efficient operations and improve overall customer experience.
- Process transactions and issue receipts, refunds and credits
Customer Service Representative
The Home Depot Inc
10.2013 - 02.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Return unwanted items back to shelves
- Assisted with stock inventory
- Process returns at Returns desk
- Handled clients inquires in a timely manner
Education
Diploma - Police Foundation
CDI College
Toronto, ON08-2026
Skills
- Financial services
- Customer relationship management
- Cash management
- Cash handling
- Teller transactions
- Loan and grant knowledge
- Payments processing
- Strong work ethic
- Reception duties
- Punctual and reliable with excellent time managements skills
- Performs well in fast pace environment
- Flexible; works wells in both team and individual settings
Timeline
Financial Services Representative
Cash Money Cheque Cashing
04.2022 - 12.2024
Cash Lead
Browns Shoes
08.2017 - 05.2024
Customer Service Representative
The Home Depot Inc
10.2013 - 02.2018
Diploma - Police Foundation
CDI College
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