Jazmine Tapia
Pomona
Summary
Professional comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Focused on achieving results. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
5
5
years of professional experience
Work History
Receptionist/Administrative Assistant
Eyedeal Visions Optometry
11.2022 - Current
Use of Crystal pm system
Handle multiple line phone calls
Check insurances (VSP, Eye Med, Medicare, Medical)
Billing for eye exams
Gathering Pupilary Distance measurements
Gathering optical center
Optomap retinal machine
Auto Refraction machine
Visual field machine
Glaucoma eye pressure NCT machine
Customer Service Representative
Platinum Appliances
06.2020 - 07.2022
- Managed high-volume inbound and outbound calls.
- Arranged schedules for outbound calls.
- Experienced in utilizing Microsoft Office tools for various tasks.
- Handled payment collections promptly.
Education
High School Diploma - undefined
Santana High school
La Puente, CA06.2021
Skills
Over over two years experience with a multi-line telephone system Excellent customer service Transcribe and relay accurate messages on a timely
basis Knowledge of grammar usage, punctuation
Efficient Computer skills Clinic and medical office experience Proficient Medical terminology Excellent customer service skills Bilingual in English and Spanish
Use of Crystal pm system
Handle multiple line phone calls
Check insurances (VSP, Eye Med, Medicare, Medical)
Billing for eye exams
Gathering Pupilary Distance measurements
Gathering optical center
Optomap retinal machine
Auto Refraction machine
Visual field machine
Glaucoma eye pressure NCT machine
Languages
Spanish
Native or Bilingual
Timeline
Receptionist/Administrative Assistant
Eyedeal Visions Optometry
11.2022 - Current
Customer Service Representative
Platinum Appliances
06.2020 - 07.2022
High School Diploma - undefined
Santana High school
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