Customer Service Representative
Old Dominion Freight Line, Inc.
10.2020 - 08.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.,
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Scheduled pickups
- provided rate quotes
- Handled billing corrections
- Appointment scheduler
- Accounting