Jazmine Ruelas
Selma
Summary
Dynamic and compassionate professional with over 5 years of experience in customer service, caregiving, and administrative support roles. Known for strong communication, organization, and problem-solving skills in fast-paced environments. Experienced in scheduling coordination, client support, documentation, and maintaining accurate records while delivering high-quality personalized service. Bilingual in English and Spanish, providing effective communication and support to diverse populations
Overview
10
10
years of professional experience
Work History
CAREGIVER
IHSS
Fresno
05.2016 - Current
- Provided essential support for clients' daily living activities, ensuring dignity and trust.
- Coordinated appointments, transportation, and schedules effectively.
- Maintained thorough documentation of care activities, fostering clear communication with families and providers.
- Cultivated strong relationships through empathy, patience, and active listening.
- Enhanced client well-being through personalised care.
- Streamlined scheduling processes, improving appointment adherence.
- Strengthened family connections with transparent communication.
Personal Care Assistant
Private Care
Selma
04.2022 - 12.2025
- Communicated effectively with clients to understand their needs and preferences.
- Managed medication schedules to ensure timely administration for clients.
- Coordinated transportation and appointments for medical visits and social events.
- Completed scheduled patient check-ins and progress reports for clients.
- Assisted with bill payments and basic financial management tasks.
ORDER SORTER
Amazon
Fresno
07.2019 - 05.2022
- Sorted and prepared customer orders accurately and efficiently.
- Navigated multiple systems while adapting to workflow changes.
- Fostered a respectful, inclusive workplace aligned with company values.
- Maintained reliability in a fast-paced environment.
- Enhanced order accuracy by implementing efficient sorting methods.
- Achieved on-time delivery rates exceeding company targets.
- Streamlined processes to improve overall workflow efficiency.
Education
HIGH SCHOOL DIPLOMA -
Selma High School
Selma, CASkills
- Customer Service
- Team Collaboration
- Bilingual Communication
- Typing Speed 45 WPM (13,500 KPH)
- Order Processing
- Active listening
- Problem Solving
- Data Entry & Documentation
- Schedule coordination
Timeline
Personal Care Assistant
Private Care
04.2022 - 12.2025
ORDER SORTER
Amazon
07.2019 - 05.2022
CAREGIVER
IHSS
05.2016 - Current
HIGH SCHOOL DIPLOMA -
Selma High School