Jazmine Powers
Tim Hortons
Deep River,ON
8
years of professional experience
1
Language
Experienced customer service professional with a strong background in cash handling, POS operations, and fast-paced front-line support. Known for attention to detail, teamwork, and keeping service running smoothly.
Work History
Team Member
1 Year 8 Months- Delivered friendly customer service while preparing beverages and menu items accurately
- Operated POS system, processed payments, and handled cash transactions efficiently
- Maintained clean, sanitized workstations following food safety and health standards
- Resupplied ingredients for efficient kitchen operations, supplies, and packaged products to support continuous service
- Supported drive-thru and front counter operations during fast-paced rush periods
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Assistant Manager
4 Months- Supported store operations by organizing the sales floor and preparing it for customers.
- Coached associates on customer service, product knowledge, and daily sales procedures.
- Monitored inventory levels and flagged stock shortages for timely replenishment.
- Processed point-of-sale transactions accurately while resolving customer concerns.
- Reviewed daily priorities with management to support sales and staffing needs.
- Trained new team members on store policies, cash handling, and service expectations.
Customer Service Representative
1 Year 5 Months- Guided customers through billing, account, and order status issues with clear explanations.
- Resolved customer inquiries through phone, email, and chat using CRM and ticketing systems.
- Processed service requests while following company procedures and quality standards.
- Documented call details accurately to maintain service records and support follow-up actions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School Diploma
Skills
Customer service
Money handling
Computer skills
Attention to detail
Workstation sanitation
Shipping and receiving
Inventory management
Teamwork and collaboration
Problem-solving
Flexible schedule
Creativity and innovation
Positive attitude
Languages
English
Timeline
Team Member
Tim Hortons
09.2024 - 05.2026Read More
Assistant Manager
West 49
09.2020 - 01.2021Read More
Customer Service Representative
HGS - Hinduja Global Solutions
04.2018 - 09.2019Read More
Mackenzie Community School
High School Diploma
Read More