Jazmine Jones
San Leandro
Summary
Dynamic GSOC Operator with extensive security operations experience at Intercon Security Services. Expert in incident response management and security systems monitoring, ensuring rapid resolution of critical issues. Proven ability to enhance safety through effective collaboration and customer service, while maintaining meticulous security incident reporting. CPR certified and committed to excellence in security protocols.
Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings.
Overview
7
7
years of professional experience
Work History
GSOC Operator
Intercon Security Services
12.2024 - 10.2025
- Monitored security systems and responded to incidents in real-time.
- Analyzed alerts and escalated critical issues to appropriate teams.
- Assisted in developing standard operating procedures for incident response.
- Conducted routine system checks to ensure optimal functionality of equipment.
- Collaborated with law enforcement agencies during emergency situations.
- Maintained accurate records of all security incidents, utilizing information for future risk assessments and mitigation strategies.
Security Guard
Good Guard
11.2024 - 04.2025
- Assisted in training new security staff on protocols and emergency response procedures.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Responded quickly to incidents and assessed active situations for security concerns.
Hospital Security Guard
Allied Universal Security Services
01.2024 - 11.2024
- Monitored hospital premises to ensure safety and security of patients, staff, and visitors.
- Conducted regular patrols to detect and deter potential security threats or hazards.
- Responded swiftly to incidents, providing immediate assistance and coordinating with emergency services.
- Assisted in enforcing hospital policies and procedures to maintain a secure environment.
- Actively participated in drills simulating emergency scenarios aimed at improving overall preparedness and response capabilities.
- Participated in ongoing training programs to stay current on best practices in hospital security operations.
Security Guard
Brosnan Security
05.2023 - 11.2023
- Checked and verified photo identification prior to granting facility access.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Security Guard
Securitas Security Services
04.2022 - 12.2022
- Collaborated with management to improve security protocols based on incident reports and observations.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Security Guard
Allied Universal Security Services
03.2022 - 06.2022
- Implemented access control measures to regulate entry into secured areas effectively.
- Developed strong relationships with clients to enhance trust and communication regarding security needs.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
Security Guard
STT Security
12.2021 - 03.2022
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify and report potential hazards or suspicious activities.
- Responded promptly to alarms and incidents, coordinating with local law enforcement as necessary.
- Maintained detailed logs of daily activities, incidents, and observations for reporting purposes.
Supervisor
KFC Taco Bell
11.2020 - 12.2021
- Supervised team members to ensure adherence to food safety standards.
- Coordinated daily operations to maintain efficient workflow during peak hours.
- Trained new staff on operational procedures and customer service protocols.
- Monitored inventory levels and facilitated timely reordering of supplies.
- Implemented process improvements to enhance service speed and quality.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Customer Service Representative
Enterprise Rent-A-Car
11.2020 - 02.2021
- Assisted customers with vehicle selection and rental process, ensuring a positive experience.
- Managed customer inquiries via phone and in-person, providing timely resolutions and support.
- Processed rental agreements and payments using proprietary software, maintaining accuracy throughout transactions.
- Coordinated vehicle returns and inspections, ensuring compliance with company standards and policies.
Fulfillment Associate
Amazon
06.2020 - 12.2020
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
- Collaborated with team members to optimize workflows and improve overall operational performance.
- Maintained inventory accuracy with meticulous attention to detail in receiving, storage, and shipment preparation.
Fulfillment Associate
Target
11.2019 - 04.2020
- Operated equipment to efficiently prepare and package products for shipment.
- Maintained accurate inventory levels through systematic stock checks and replenishment processes.
- Collaborated with team members to ensure timely fulfillment of customer orders.
- Implemented safety protocols to maintain a clean and organized workspace.
- Utilized handheld devices to track inventory movement and update records accurately.
Sales Associate Manager
Old Navy
02.2019 - 10.2019
- Led team in achieving sales targets through effective training and coaching strategies.
- Developed and implemented visual merchandising standards to enhance customer engagement.
- Analyzed sales data to identify trends, informing inventory management decisions.
- Fostered a positive store environment by promoting teamwork and collaboration among staff.
- Mentored new associates on product knowledge and customer service best practices.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Education
High School Diploma -
San Lorenzo High School
San Lorenzo, CA06.2021
Skills
- Vulnerability assessment
- Identity and Access management
- Incident response management
- Network security protocols
- Access control management
- Security systems monitoring
- Security incident reporting
- Customer service
- Security operations experience
- CPR certified
Timeline
GSOC Operator
Intercon Security Services
12.2024 - 10.2025
Security Guard
Good Guard
11.2024 - 04.2025
Hospital Security Guard
Allied Universal Security Services
01.2024 - 11.2024
Security Guard
Brosnan Security
05.2023 - 11.2023
Security Guard
Securitas Security Services
04.2022 - 12.2022
Security Guard
Allied Universal Security Services
03.2022 - 06.2022
Security Guard
STT Security
12.2021 - 03.2022
Supervisor
KFC Taco Bell
11.2020 - 12.2021
Customer Service Representative
Enterprise Rent-A-Car
11.2020 - 02.2021
Fulfillment Associate
Amazon
06.2020 - 12.2020
Fulfillment Associate
Target
11.2019 - 04.2020
Sales Associate Manager
Old Navy
02.2019 - 10.2019
High School Diploma -
San Lorenzo High School