Hi, I’m
Jazmine Goodfellow
Sylvan Lake,Alberta
Cover Letter
Dear Hiring Manager,
Upon learning about the posted position with your company, I was eager to contact you with my
interest. When reviewing the job description, I was excited to see how well my experience aligns with
your company's needs and position requirements. From reading your company's website, I feel your
core mission and culture suit what I offer as dedicated individual with the ability to learn quickly.
As an adept Business Manager, I have a well-rounded skill set in communication and honed talents in
organization and problem solving, making me an ideal fit for a management position. Further, I am
experienced in collaboration. My previous roles have strengthened my capabilities in communication
and innovation, including a keen attention to detail and accuracy.
I am excited at the prospect of bringing my talents to your company. I look forward to hearing from
you, at your earliest convenience, to discuss how my experience will prove valuable.
When reviewing my resume, you might notice a gap in employment. My absence is due to me taking
time to care for my baby boy. My child-rearing experience has enhanced me in ways of maturity,
patience, leadership, teamwork, determination, and prioritization as I managed multiple schedules,
trained others, enforced rules and provided around-the-clock care. I am now settled and prepared to
get back into the workforce.
Thank you for your time and consideration.
Sincerely,
Jazmine Goodfellow
Summary
Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges.
Skills
- Staff Development
- Hiring and Onboarding
- Teamwork and Collaboration
- Team Building and Leadership
- Business Administration
- Decision-Making
- Process Improvements
- Administrative Management
- Sales and Marketing
- Direct Sales
- Client Relationship Management
- Customer Service Management
Overview
9
years of professional experience
Work History
Growth Optimizer
Business Manager
09.2023 - 02.2024
Job overview
- Managed the appointment setting team, client onboarding, company CRM and communications
- Created and managed all client CRM sub-accounts
- Developed SOPs for the onboarding process, for the creation of CRM sub-accounts and SOP/Scripting for the appointment setting team for training purposes
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Created Loom videos and workflows for internal staff and external clients
- Utilized Slack and Email platforms on a daily basis for all communications
- Utilized Zoom/Slack for client onboarding
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Fostered a culture of continuous improvement by encouraging employee input on process optimization efforts.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Demonstrated leadership skills in managing projects from concept to completion.
- Applied effective time management techniques to meet tight deadlines.
- Gained strong leadership skills by managing projects from start to finish.
- Proven ability to develop and implement creative solutions to complex problems.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked closely with the COO in business operations and innovative brainstorming
High Ticket Sales Industry
Remote Setter/Closer
12.2022 - 09.2023
Job overview
- Performing with a high level of professionalism while communicating on behalf of my employer through multiple social media platforms
- Met on Zoom calls with prospects and converting set appointments into closed sales
- Efficiency in keeping up to date with client communications across, Instagram, Facebook, Email and Tiktok
- Taking care of the public comments on Youtube, Instagram and Facebook and redirecting those prospects into the DM's, converting new Instagram followers into active and ongoing conversations, which then convert to sales
- Attending a daily work meeting at the same time everyday, as well as a DM review twice a week where I receive constructive feedback
- Tracking my sales, clients, messages, revenue and all stats necessary into Google spreadsheets
- Maintain a close work relationship with my employer and other team members, being creative together when brainstorming more effective ways to complete our daily tasks and accomplish our sales goals
Amazon FBA Business
Self-Employed
09.2022 - 12.2022
Job overview
- Completed intense training to learn the ins and outs of selling on the US Amazon Marketplace
- Budgeting, product research
- Sourcing Sellers/Manufacturers
- Hiring Freelancers
- Negotiating Pricing
- Shipping/Logistics
- Advertising/Marketing
- Customer Communications
Stay at home mom
01.2021 - 01.2022
Technalogix Ltd.
Admin/Logistics Administrative Clerk
07.2019 - 07.2020
Job overview
- Answered phones, emails and spoke with clients, handled communications when it came to everything being shipped out and being received
- Occasionally aided in manufacturing the units when help was needed
- Handled customer inquiries regarding shipment status efficiently, fostering positive relationships through prompt resolution of issues.
- Coordinated with third-party logistics providers to ensure timely and cost-effective delivery of goods, maintaining strong partnerships for future collaboration.
- Facilitated smooth import/export processes by liaising with customs brokers and ensuring compliance with relevant regulations.
- Created and implemented tracking systems to monitor progress and meet deadlines.
- Maintained accurate records of all logistical activities, enhancing overall operational visibility.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Streamlined logistics processes by implementing efficient administrative systems and procedures.
Dynasty Spas
Administrative Assistant
12.2018 - 06.2019
Job overview
- Greeting customers by phone and in person ready to meet their needs
- Handling problems and complaints with composure, and directing them accordingly
- Troubleshooting damaged parts, and arranging warranty repairs if needed
- Coordination of service calls between customers and repair technicians
- Organizing and maintaining the warehouse for overall efficiency
- Completion of in-house paperwork, as well as forms from suppliers or service providers
Great West Life Assurance Co
Technical Support Assistant
04.2017 - 08.2017
Job overview
- Download files and produce daily reports
- Schedule on-request jobs and create a cycle schedule card on a daily basis
- Update files to ensure correct information is printed on external documentation produced from the claim payment system
- Handle requests for paper and electronic client reports, claim history moves on BEN software
- Reconcile daily error reports relating to PDD Drugs
- Contributed to the development of efficient support processes, reducing overall workload for the team.
- Used ticketing systems to manage and process support actions and requests.
- Managed escalated cases effectively, collaborating with senior technicians to resolve complex problems quickly.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Great West Life Assurance Co
Head of the Department
12.2016 - 04.2017
Job overview
- Maintained all of the Benefits Administration Department
- Proved to be highly efficient in my duties, finishing all duties by 10am and taking on duties from the Technical Support Assistants, overall easing the load on my future department
- Sorted and distributed reports under strict deadlines
- Entered report requests on the Mainframe system
- Sorted and distributed mail for unit
- Sorted and distributed daily output and cheques
- Handled report inquiries in the distribution email box
- Miscellaneous tasks including filing, faxing and mail delivery
Great West Life Assurance Co
Messenger Clerk
10.2015 - 12.2016
Job overview
- Completing 8 mail runs throughout both buildings everyday
- Delivering courier mail to specific departments and/or employees, sorting all external/internal mail to branches/floors and departments
- Accurately directing return mail to its original branch/department
- Preparing and inputting registered mail on excel, assisting in other areas of the mailroom as needed (branch mail, metered mail and collation)
- Adapting to ongoing changes and alterations made throughout the mailroom
- Created training sheets for future use with new messengers
- Worked very hard during my first year in the company and when I was permitted to advance, I applied for higher positions internally, as you see above.
Krevco Lifestyles Inc
Administrative Assistant /Customer Service Cashier
03.2015 - 09.2015
Job overview
- Taking customers calls and ensuring their needs are met
- Creating sales orders and inter-company purchase orders
- Emailing customers and other staff relaying important information
- Water testing and offering advice to customers
- Maintaining an organized and efficient atmosphere, served customers in person, handled cash and took payments
Education
Remote Closing Academy Online
from Setting/Closing in High-Ticket Sales
FBA Winners E-com WorkshopOnline
from Amazon FBA Ecommerce
Sylvan Lake Career High School
Grade 12 High School Graduate
06.2014
Ecole Secondaire Notre Dame
Grade 10 French Immersion Graduate
06.2012
Languages
English
Bilingual or Proficient (C2)
French
Intermediate (B1)
Spanish
Elementary (A2)
Timeline
Business Manager
Growth Optimizer
09.2023 - 02.2024
Remote Setter/Closer
High Ticket Sales Industry
12.2022 - 09.2023
Self-Employed
Amazon FBA Business
09.2022 - 12.2022
Stay at home mom
01.2021 - 01.2022
Admin/Logistics Administrative Clerk
Technalogix Ltd.
07.2019 - 07.2020
Administrative Assistant
Dynasty Spas
12.2018 - 06.2019
Technical Support Assistant
Great West Life Assurance Co
04.2017 - 08.2017
Head of the Department
Great West Life Assurance Co
12.2016 - 04.2017
Messenger Clerk
Great West Life Assurance Co
10.2015 - 12.2016
Administrative Assistant /Customer Service Cashier
Krevco Lifestyles Inc
03.2015 - 09.2015
Remote Closing Academy
from Setting/Closing in High-Ticket Sales
FBA Winners E-com Workshop
from Amazon FBA Ecommerce
Sylvan Lake Career High School
Grade 12 High School Graduate
Ecole Secondaire Notre Dame
Grade 10 French Immersion Graduate
Other Training Experience
- Microsoft Word, Excel, Outlook, Access
- Google Drive, Docs, Sheets, Slides, Calendars, Gmail
- Asana, Slack, Zoom, Calendly, ChatGPT, Porkbun, Zapier, Typeform
- Zoho, Go High Level, Meta Business Center
- Official FBA Winners e-com Workshop
- Remote Closing Academy
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