Noa Soeler
Moncton,NB
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Personal Banker
Bank of Montreal
Montreal, QC
12.2021 - Current
- Remote position
- Followed operational standards, promoting security, risk management, confidentiality and compliance.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Collaborated with other departments to meet organizational objectives.
- Increased customer loyalty through consistent and dependable service, fair resolutions, great attitude and in-depth knowledge of products.
- Educated customers on variety of retail products and digital solutions, enhancing customer experience.
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
- Cross-sold banking products such as credit cards, loans and investments.
- Identified potential fraud risks on accounts and reported suspicious activities to the fraud team.
Floor Supervisor
Bank of Montreal
Montreal, QC
02.2023 - 10.2023
- Remote position
- Ensured compliance with safety regulations and company policies.
- Supervised and evaluated staff performance, providing feedback and guidance as needed.
- Provided excellent customer service by responding promptly to inquiries from customers or team members.
- Addressed employee issues and conflicts to provide input, feedback and coaching.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Presented and explained work orders to team.
- Updated the team daily on individual performance through team emails.
Youth Worker
YMCA
Moncton, NB
11.2021 - 07.2022
- Alternative to Suspension program welcomes at-risk youth from middle school and high school.
- Assisted youths in developing life skills such as problem solving, communication, decision-making.
- Used calm, positive, and encouraging approach with youth.
- Provided emotional support and guidance to youths in difficult situations.
- Modeled positive behavior for residents by providing leadership and positive interactions.
- Organized recreational activities such as sports, games, field trips, and arts and crafts.
- Directed activities to promote growth in mental, emotional and educational areas.
- Facilitated group discussions, activities, and workshops for youths on a variety of topics.
Volunteer
YMCA
Moncton, NB
11.2021 - 07.2022
- Volunteered in the PlusOne mentoring program.
- I was matched with a Youth from the Alternative to Suspension Program where I worked as a Youth Worker.
- Provided guidance and support to at-risk youth by developing individualized action plans.
- Motivated participant towards achieving their personal goals set forth by themselves.
- Counseled the individual on problem solving techniques.
Education
Certificate - 200HR Yoga Teacher
Alanna Kaivalya
Moncton, NB01-2022
High School Diploma -
L'Ecole L'Odyssee
Moncton, NB01-2018
Skills
- Attention to Detail
- Customer Service
- Interpersonal Skills
- Training and Mentoring
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Spanish
Limited
Affiliations
- Forever a student by reading and self-teaching in many disciplines
- Caretaker of two beautiful cats and a dog
- Crochet artist and seamstress
References
References available upon request.
Timeline
Floor Supervisor
Bank of Montreal
02.2023 - 10.2023
Personal Banker
Bank of Montreal
12.2021 - Current
Youth Worker
YMCA
11.2021 - 07.2022
Volunteer
YMCA
11.2021 - 07.2022
Certificate - 200HR Yoga Teacher
Alanna Kaivalya
High School Diploma -
L'Ecole L'Odyssee
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