JAZMIN VISCO
Greenbank,Canada
Summary
Passionate business operations leader with over 10 years of hands-on experience managing small business functions across recruitment, client service, finance, and performance management. Proven ability to lead with agility, collaborate cross-functionally, and deliver results in fast-paced environments. Aspiring to leverage my small business operations experience in a role that empowers businesses to thrive.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Intake Coordinator
Brain Injury Association of Durham
10.2023 - Current
- Serve as a frontline client consultant, conducting intake interviews and aligning service delivery models with client needs
- Lead internal service placement meetings and support strategy sessions to ensure optimal client outcomes
- Collaborate with community referral partners and external agencies to build integrated support strategies
- Coach frontline staff on navigating client complexities and maintaining service standards
Branch Manager (Operations)
Forest Ridge Landscaping Inc.
11.2020 - 10.2023
- Launched and scaled operations for a new regional branch, overseeing recruitment, logistics, health & safety, and team deployment
- Drove daily rollout and execution for seasonal service delivery (summer/winter), coordinating multiple crews and equipment
- Partnered with clients to review and renegotiate service agreements; resolved issues through proactive stakeholder management
- Reported on financial performance, contract compliance, and branch KPIs to senior leadership
Behaviour Therapist (Promoted from Residential Facilitator)
Community Head Injury Resource Services
06.2017 - 11.2020
- Managed client caseloads and engaged stakeholders across family, community, and healthcare settings to deliver support plans
- Facilitated workshops, designed behavioral interventions, and coached staff in implementation
- Played an active role on the internal ethics committee to enhance service integrity
Administrative Assistant (Promoted from Payroll)
Forest Ridge Landscaping Inc.
01.2011 - 06.2017
- Managed back-office operations including payroll, accounts payable/receivable, bank reconciliations, and HR onboarding
- Supported seasonal business strategy planning and coordinated administrative support for multiple departments
- Conducted interviews and created staff profiles using QuickBooks
Education
Behavioural Science
Seneca College of Applied Arts And Technology
King City, ON04-2016
Skills
- Operational efficiency & execution
- Cross-functional team leadership
- Performance management & analysis
- Stakeholder engagement & negotiation
- Problem solving
- Small business growth management
- Proficient in Microsoft Office & Quickbooks
- Familiar with Salesforce
Certification
Certified CPI Trainer
Neurorehabilitation Level 1
CPR & First Aid
ASIST
Timeline
Intake Coordinator
Brain Injury Association of Durham
10.2023 - Current
Branch Manager (Operations)
Forest Ridge Landscaping Inc.
11.2020 - 10.2023
Behaviour Therapist (Promoted from Residential Facilitator)
Community Head Injury Resource Services
06.2017 - 11.2020
Administrative Assistant (Promoted from Payroll)
Forest Ridge Landscaping Inc.
01.2011 - 06.2017
Behavioural Science
Seneca College of Applied Arts And Technology
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