Jazmin Vargas
Ontario
Summary
Results-oriented Account Manager with expertise in sales, customer service, and account management. Skilled in fostering client relationships, driving revenue growth, and implementing strategic initiatives. Strong capabilities in problem-solving, negotiation, and communication, with a history of enhancing processes for increased sales and customer satisfaction.
Overview
13
13
years of professional experience
Work History
ACCOUNT MANAGER
Automated Data Processing (ADP)
06.2024 - Current
- Main point of contact for clients'' payroll tax solutions
- Delivered exceptional customer service, fostering strong client relationships.
- Oversee over 6,000 tax liability filings quarterly with precision and compliance.
- Resolve complex tax-related/system issues
- Achieved and sustained over 95% on KPI results.
- Facilitated collaboration between departments to streamline workflows and enhance communication.
- Trained new hires to enhance team capabilities and improve onboarding process.
- Ability to multitask in a fast-paced environment
- Protected confidential client data with care
PERMITS DEPARTMENT MANAGER
Adriana's Insurance Services, Inc.
07.2023 - 07.2024
- Displayed high level leadership skills
- Managed permit processing and compliance for transportation companies across multiple states, ensuring adherence to regulations and timely service delivery.
- Identify and pursue new business opportunities to expand client portfolio and drive revenue growth
- Increased sales revenue by developing and implementing effective sales strategies.
- Developed and executed sales strategies that established a client base of 60 within 3 months, contributing to revenue growth.
- Maintained and grew long-term client relationships, ensuring consistent service and satisfaction.
- Set sales targets and coached staff toward achieving daily, weekly, and monthly goals.
- Maintained accurate account records, sales reports, and promotional calendars to enhance decision-making and improve forecast accuracy.
- Collaborated with the Director to establish and launch the Trucking & Business Formation Department.
- Supervised sales team task completion, including agent reports, agreements, and client profiles.
- Audited new client accounts to ensure complete and accurate documentation.
- Managed financial reporting processes to ensure accuracy and compliance.
- Uphold confidential handling of internal and client records.
- Oversaw supply orders and budget management.
- Planned and executed promotional events to attract and retain customers.
- Designed marketing and training materials using PowerPoint and Windows platforms.
- Ability to manage multiple projects and tasks at one time
ASSISTANT SALES MANAGER
T-Mobile USA
10.2013 - 05.2022
- Lead the district in small business sales consistently
- Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
- Proactively uncover client needs to generate upsell, cross-sell, and expansion opportunities new sales opportunities
- Provided immediate sales coaching to associates during customer interactions to enhance selling techniques.
- Managed a team of up to 12 sales associates
- Helped develop sales associates into leadership positions
- Cultivated a positive team culture through relationship-building and targeted performance coaching to enhance team morale.
- Collaborated with district leadership on strategic planning and performance forecasting.
- Analyzed competitor trends in pricing, sales strategies, and product offerings to inform district sales tactics.
- Managed staffing schedules with Kronos workforce tools to optimize team coverage and efficiency.
- Demonstrated exemplary customer service by engaging clients on sales floor.
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Three time winners circle recipient for exceeding store sales targets
- Multiple awards for providing exceptional service
- Supported recruitment efforts, including interviewing and onboarding new hires.
Education
Some College (No Degree) - Business
University of Phoenix
Tempe, AZSkills
- Sales closing
- Customer service
- Adaptability
- Account management
Languages
Spanish
Languages
Spanish
Native/ Bilingual
Timeline
ACCOUNT MANAGER
Automated Data Processing (ADP)
06.2024 - Current
PERMITS DEPARTMENT MANAGER
Adriana's Insurance Services, Inc.
07.2023 - 07.2024
ASSISTANT SALES MANAGER
T-Mobile USA
10.2013 - 05.2022
Some College (No Degree) - Business
University of Phoenix