Jazmin Solis
Compton
Summary
Dynamic Customer Service Representative with proven expertise at PSM Industries in complaint resolution and customer relationship management. Skilled in FDA compliance and data entry, I effectively enhanced service quality and maintained meticulous records, ensuring seamless operations. My proactive approach led to improved customer satisfaction and streamlined administrative processes.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
PSM INDUSTRIES
Los Angeles
10.2018 - Current
- Resolved customer complaints through effective communication and problem-solving.
- Deal with customs and FDA clearance.
- Performed administrative task such as filing paperwork,updating databases and generating reports.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Log in data into Excel sheets.
Education
High School Diploma -
Dominguez High School
Compton, CA06-2014
Skills
- Customer relationship management
- Complaint resolution
- Data entry
- Microsoft Excel
- FDA compliance
- Service quality assurance
References
References available upon request.
Timeline
Customer Service Representative
PSM INDUSTRIES
10.2018 - Current
High School Diploma -
Dominguez High School