Jazmin Ruiz
Nexen Tire Usa
Pomona
3
Languages
1
Certification
18
years of professional experience
Dedicated customer service professional with 10+ years of experience managing inbound and outbound calls, order inquiries, and customer engagement. Demonstrated expertise in team leadership, order processing using SAP, and effective communication in fast-paced environments. Fluent in English and Spanish with strong problem-solving skills and a proven ability to maintain high service standards.
Work History
Inside Sales / Customer Service Supervisor
10 Years 1 Month- Answered customer calls regarding existing accounts
- Answered consumer calls regarding technical information and product recommendations
- Filled orders by processing orders to fulfillment, communicating expected delivery date, and explaining stock-outs (via telephone or email)
- Updated job knowledge by studying new product descriptions and participating in educational opportunities such as workshops, meetings, and trainings
- Worked with outside sales teams to reach monthly sales goals
- Processed and invoiced all orders, created credit memos when needed all in SAP (ERP system)
- Lead "go-to" person to all new sales reps and customer service reps, guided through challenging calls, challenging orders
- Processed Factory Direct Orders and managed overseas shipment through reports with Headquarters in Korea
Administrative Assistant / Regulatory Affairs Assistant
4 Years 11 Months- Provided administrative support to the Vice President of Research and Development, with the ability to improvise, improve procedures, and meet all demanding deadlines
- Coordinated and maintained several Panel Testing's for the V.P
- Processed monthly expense reports reflecting the Research and Development department and it's employees
- Collaborated with department mangers and sales team in weekly meetings, to see the status of current projects
- Planed and coordinated Presentation Trips for the V.P
- Maintained attendance and vacation records for the Research and Development department
- Collected raw material information essential to regulatory requirements
- In charge of raw material information entry into the new Infusionsoft Research and Development database
- Assisted the Regulatory Affairs Manager in meeting submission deadlines
- Assisted the Research and Development Vice President, in various tasks
- Assisted Research and Development department in various tasks
- Kept track of forms such as customer approvals, daily submissions, etc.
- Collected price quotes for raw materials
- Updated database with new and current prices
Office Clerk
1 Year 8 Months- Answered heavy volume phone calls
- Scheduled and tracked deliveries
- Kept sales records
- Kept track of inventory
- Performed data entry
- Kept track of customer orders and outstanding balances
- Performed financial bookkeeping
- Increased business by generating 3 new clients
Customer Service Representation / Receptionist
1 Year- Answered heavy volume phone calls minimum 4 lines
- Faxed and filed important documents, invoices, resale permits, business licenses, and new account applications
- Processed all orders that were placed, made invoices for all orders
- Called costumers to confirm they received their order
- Billing
- Set up accounts for any new costumers
- Some data entry
- Handled cash deposits, cash shipments
Receptionist
7 Months- Answered heavy volume phone calls
- Responded to emails or fax inquiries, managed the doctor's mail
- Verified patient's medical coverage
- Send out specimen to labs for testing
- Scheduled appointments
- Completed medical charts by the time the doctor stepped into the consulting room
- Translated for the doctor and patients
- Some data entry
Education
Bachelors of Science - Human Services
Skills
• Account management
• Inside Sales
• Communication skills
• Data entry
• Customer support
• Organizational skills
• Leadership
• Microsoft Excel
Microsoft Office
Manufacturing
• Time management
• Microsoft Office
• Negotiation
• Accounting software
• Research & Development
SAP
Telecommunications (Zoom
Teams)
Certification
Driver's License
Languages
Spanish
Bilingual
English
Additional Information
Authorized to work in the US for any employer
Timeline
Inside Sales / Customer Service Supervisor
Nexen Tire Usa
06.2014 - 07.2024Read More
Administrative Assistant / Regulatory Affairs Assistant
PakLab
07.2009 - 06.2014Read More
Office Clerk
Farmers Fertilizer Company
09.2007 - 05.2009Read More
Customer Service Representation / Receptionist
Balloons "R" Us Inc
06.2006 - 06.2007Read More
Receptionist
Dr. Ha Pediatrics
02.2006 - 09.2006Read More
University of Phoenix
Bachelors of Science from Human Services
Read More