Jazmin Gonzalez
Victorville
Summary
- Seeking a position where I can use my knowledge and skills and learn all aspects of the job to help establish ongoing achievement for an organization that will assure professional growth and career guidance
- Excellent individual and team communication skills.
- Extremely productive in a high volume, high stress, environment
- Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
- Organized, highly motivated, and detail-directed problem solver
- Fast learner, able to adapt into any given environment or conditions
- Entry Level 10-Key, 35+ WPM Authorized to work in the US for any employer
- Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
10
10
years of professional experience
Work History
Call Center Representative
Island Dermatology
Hesperia
12.2022 - Current
- Managed high-volume inbound calls to schedule patient appointments efficiently for 6 different locations.
- Maintained records of customer interactions, transactions, comments and complaints.
- Maintained accurate records of customer interactions for future reference.
- Collected deposits or payments if notated on patients chart
- Provided information on dermatological services and procedures to prospective patients.
- Assisted patients with insurance verification promptly.
- Maintained accurate patient records in electronic health record systems consistently.
- Handled patient complaints and resolved issues with empathy and professionalism.
- Trained new employees on call center protocols and customer service standards.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Navigated through computer systems to review information and respond appropriately to callers.
Warehouse Worker
CTDI
Rialto
04.2020 - 12.2022
- Testing cable boxes to ensure they're in working condition
- Maintains operations by following policies and procedures
- Operates computer terminals to input and retrieve data.
- Data entry
- Fast Pace environment
- Perform duties as assigned
Receptionist/Optician
Vision Express Optometry
Fontana
01.2016 - 07.2020
- Great customer service over the phone and in person
- Check in Patients
- Take exam payments
- Check patient eligibility
- Get authorization from insurance for new & established patients
- Call patients to confirm appointments
- Answer phones and any questions the patient had
- Make appointments
- Quote patients on exam and glasses fee
- Educate patients on what the doctor recommends on lenses
- Take payment for glasses
- Upsell frames
- Pick up after patients and the doctor
- Responsible for billing IEHP and Medical insurance
- Call patients when glasses arrive
- Perform duties as assigned
Education
General -
Upland High School
01-2014
Skills
- Bilingual English/Spanish
- Electronic health records
- Appointment scheduling
- Call handling
- Employee training
- Problem solving
- Call center operations
- Providing customer support
- System documentation
- Insurance verification
- Front desk
- Computer skills
- Optical experience
- Cashiering
- Communication skills
- Upselling
- Time management
- Typing
- Medical terminology
- Medical records
- Computer literacy
- Medical scheduling
- Customer service
- Customer support
- Data entry
- Phone etiquette
- Medical office experience
- HIPAA
Timeline
Call Center Representative
Island Dermatology
12.2022 - Current
Warehouse Worker
CTDI
04.2020 - 12.2022
Receptionist/Optician
Vision Express Optometry
01.2016 - 07.2020
General -
Upland High School