Jazmin Garza
Baldwin Park,CA
Summary
Self-motivated individual offering over 15 years of experience building skills and knowledge in medical care, patient assessment and administrative functions. Driven to achieve high aimed goals that are both patient centered, and physician directed and performing efficiently under high pressure situations. Seeking a rewarding position in which to can utilize the experience gathered in working with various surgeons and high performing teams, patient assessment, collaborating on projects across the organization, leadership, accountability, reliability and team-building skills.
Overview
15
15
years of professional experience
Work History
AR Specialist
Zulu Health/ Surgical Notes
06.2021 - Current
- Executed special projects including legacy claim review to resolve delinquent cases.
- Increased customer satisfaction levels by promptly addressing inquiries regarding billing issues or adjustments needed on their accounts.
- Coordinated with external collections agencies when necessary, ensuring seamless handoff of delinquent accounts while protecting company interests at all times.
- Analyzed trends in payment patterns and customer behavior, identifying opportunities for process enhancements that would improve overall AR performance.
- Trained new employees and teammates in group calls as well as individually.
- Collaborated with insurances, client, ASC center and patients for special case-by-case inquiries.
- Communicated with the client to resolve cases pending further direction.
Surgery Coordinator
Congress Orthopedic Associates
05.2014 - 07.2020
- Fostered collaborative relationships among health care team by communicating, responding to requests and building rapport.
- Communicated with patients on phone and in person to enter and update medical history in database.
- Collaborated with patient, referring physician and surgical specialist to coordinate pre- and post-operative care for surgical procedures.
- Verified insurance coverage and benefits and communicated directly with patient and hospitals as well as ambulatory centers for timely scheduling of clinic appointment and surgery procedure.
- Maintained efficient surgery schedule by monitoring daily activities and resolving potential conflicts.
- Abided by state and federal healthcare guidelines and laws and reported non-compliance issues.
- Verified insurance coverage and obtained pre-authorizations.
- Expertly managed all surgery services, including planning, scheduling and coordination, determination of procedures and procurement of supplies and equipment.
- Coordinated with facilities to set up surgeries for multiple orthopedic surgeons.
- Documented and collected patient data in several databases to maintain accuracy and security.
- Coordinated testing, labs and other diagnostic data for proper clearance prior to surgery.
- Educated patients about surgeries and provided treatment plan documentation.
- Reviewed medical histories and current information to provide accurate information to surgeons.
- Collaborated with assistants, medical implant/hardware companies, facilities and other surgeons to prepare and set up rooms with adequate supplies and equipment.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Supported providers in outpatient medical office through coordinating all administrative operations.
- Answered phone calls and messages for as many as 13 physicians in the organization and medical facility, scheduling appointments and handling patient inquiries.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Contacted hospitals to confirm patients' medical histories and prevent inaccurate diagnoses and treatments.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Organized patient files and streamlined operations to improve efficiency.
- Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents.
Workers' Compensation Coordinator
Congress Orthopedic Associates
08.2009 - 05.2014
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Completed Request for Authorization for recommended medical treatment to ensure compliance with relevant regulations.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Used coordination and planning skills to achieve results according to schedule.
- Collaborated with Utilization Review Department as well as reviewing physicians to achieve certification for necessary treatment
- Negotiated Letter of Agreements/Purchase orders with third party vendors.
- Coordinated authorized services, treatment, testing for patients.
Education
Phlebotomy Technician II - Phlebotomy
Charles R. Drew University of Medicine And Science
Los Angeles, CA06.2009
High School Diploma -
Rosemead High School
Rosemead, CA06.2007
Skills
- Obtaining claim status
- Utilizing payer web portals
- Client communication
- Verifying insurance
- Facility coordinating
- Obtaining authorizations
- Good telephone etiquette
- Conflict resolution
- Written Communication
- Customer Service
- Data management
- Analytical skills
- Teamwork
Timeline
AR Specialist
Zulu Health/ Surgical Notes
06.2021 - Current
Surgery Coordinator
Congress Orthopedic Associates
05.2014 - 07.2020
Workers' Compensation Coordinator
Congress Orthopedic Associates
08.2009 - 05.2014
Phlebotomy Technician II - Phlebotomy
Charles R. Drew University of Medicine And Science
High School Diploma -
Rosemead High School
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