Jazmin Flores
Moreno Valley
Summary
Dynamic customer service professional with a proven track record at Flagship Credit Acceptance, excelling in conflict resolution and client retention. Skilled in active listening and data entry, I consistently exceed targets while fostering customer loyalty through empathetic communication and effective problem-solving. Committed to delivering exceptional service and enhancing team performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Lasol Pallets
08.2024 - 04.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Santa Fe Warehouse
11.2021 - 08.2024
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Improved resolution time with effective problem-solving for customer complaints.
Recruiter
Labor Finders
01.2019 - 06.2021
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Maintained payroll information by calculating, collecting, and entering data.
- Verified timekeeping records and handled any discrepancies with employees.
- Processed new hire paperwork and documents.
- Maintained accurate records of employee hours, overtime, and leave balances for precise payroll calculations.
Loan Specialist
Flagship Credit Acceptance
05.2016 - 01.2019
- Resolved complex issues related to existing loans, effectively retaining clients while addressing concerns promptly.
- Assisted in the development of training materials for new Loan Specialists, contributing to overall team success.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
Education
GED -
Inand Empire Job Corps
San Bernardino, CA10-2010
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Microsoft Excel
- Payment processing
- Customer satisfaction measurement
- Paperwork processing
- Appointment scheduling
- Order processing
- Administrative support
- Data collection
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Certified Business and Finance, Inland empire job corps
Languages
Spanish
Full Professional
Timeline
Customer Service Representative
Lasol Pallets
08.2024 - 04.2025
Customer Service Representative
Santa Fe Warehouse
11.2021 - 08.2024
Recruiter
Labor Finders
01.2019 - 06.2021
Loan Specialist
Flagship Credit Acceptance
05.2016 - 01.2019
GED -
Inand Empire Job Corps
Similar Profiles
Maryfer TrevinoMaryfer Trevino
Secretary at Famma PalletsSecretary at Famma Pallets
Kaidin CharltonKaidin Charlton
Operator at Inca Presswood PalletsOperator at Inca Presswood Pallets
Macy WeberMacy Weber
Cleaner at Willow Brae PalletsCleaner at Willow Brae Pallets
Melissa MariscalMelissa Mariscal
Operations Manager at OnTrac/LaserShipOperations Manager at OnTrac/LaserShip
Enocha FrazierEnocha Frazier
LVN at Department of Veterans AffairsLVN at Department of Veterans Affairs