Jazmin Dorozan
Langley,BC
Summary
Organized and dedicated Administrative professional well-versed in healthcare practices, compliance standards and lead operations. Excellent problem-solver with positive and upbeat personality. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
Work History
Health Unit Aide
Fraser Health Authority
Tricities
01.2024 - Current
- Sets up immunization clinics; maintains supply of biologicals by monitoring stock levels, compiling biological/drug orders for clinics and general practitioners, distributing biologicals, lab supplies and pamphlets, and ensuring refrigeration and transport temperatures are maintained.
- Performs administrative support duties such as photocopying, booking clients for appointments, answering phones, assembling and maintaining files, packaging items for shipment, organizing and renewing pamphlets, marking new equipment.
- Performs word processing and data entry functions such as correspondence, statistical data, client records maintenance, copy or general instruction by using software applications such as Word, Excel, graphics and databases; drafts correspondence for review and signature; signs correspondence for standard responses, as required.
- Delivers and disposes of supplies, biologicals, materials, and equipment by performing duties such as packaging, making arrangements for pickup and delivery, and transporting.
- Performs other related duties, as required.
Medical Office Assistant
Fort Family Practice
Fort Langley, BC (On-Site)
08.2023 - 09.2023
- Greet and welcome patients, (check-in, arrive at them, check out) determined their needs, and put them in contact with appropriate staff, Collected co-payments from patients for visits.
- Documented vital signs and health history for patients in clinic.
- Called and faxed pharmacies to submit prescriptions and refills.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Provided prompt, polite, and professional in-person and telephone customer service to book appointments, answer patients questions, and update medical charts using PROFILE EMR.
- Assessed calls and inquiries to prioritize services based on medical emergencies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations. (Take blood pressure, height, and weight)
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Coordinator YVR FlyClear
Lifelabs
Richmond, BC
11.2021 - 01.2023
- I was chosen from a group of 200 employees to be coordinator of the afternoon shift and manage 25 + employees after having demonstrated my ability to work on the floor on the role of collection assistant for COVID-19 swabs, handling of specimens and sending them to the laboratory in a timely manner.
- Experienced in general function co-ordination on COVID-19 testing facility.
- Conducted new employee orientation to introduce employees to policies, culture and objectives.
- Served as link between supervisor and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
Supervisor YVR FlyClear
Lifelabs
Richmond, Richmond
09.2021 - 10.2022
- After being promoted as coordinator, the FlyClear management quickly promoted me to the highest position on site as FlyClear- supervisor. Supervising a Covid-19 testing facility for international arrival testing.
Managing a team of 150 staff members in the best way possible. (Approximately 150 employees under my supervision) - Responsible for developing and approving employee schedules, sick time, vacation and leaves ensuring compliance with operational needs and company policies.
- Provide active leadership and development to all direct reports, ensuring all individual and team accountabilities are delivered upon.
- Responsible for onboarding, training, managing performance, coaching for improvement, and managing progressive discipline for direct reports in collaboration with their manager.
- Resolved customer complaints and adjusted policies to meet changing needs.
Collection Assistant
LifeLabs
Richmond, BC
09.2021 - 11.2021
- Greet and request required information from patients, explain the specimen collection process, and ensure patients have followed necessary test protocol prior to COVID-19 specimen collection.
- Complete data entry of required patient demographics, requisition information, and other information related to processing test results.
- Prepare specimens for transportation and testing.
Spanish-English Translator
Agilus
Vancouver, BC
02.2021 - 08.2021
- Maintained original information,context and style of messages wherever possible in Spanish. Supported temporal workers with live translations of information about the covid19 protocol from the government of Canada, achieved accurate translations so they can answer the questions for the LifeLabs crew and maintain a safe environment.
Education
Diploma - Medical Office Assistant
Vancouver Career College
Surrey, BC09.2023
Bachelor - Public Relations
Universidad Americana De Acapulco
Guerrero, Mexico07.2008
Skills
- Customer service / Customer satisfaction
- Microsoft Office skills / (Typing 50WPM)
- Book and schedule appointments
- Office Administration
- Updating Medical Records
- Team Management
- Data Entry
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Health Unit Aide
Fraser Health Authority
01.2024 - Current
Medical Office Assistant
Fort Family Practice
08.2023 - 09.2023
Coordinator YVR FlyClear
Lifelabs
11.2021 - 01.2023
Supervisor YVR FlyClear
Lifelabs
09.2021 - 10.2022
Collection Assistant
LifeLabs
09.2021 - 11.2021
Spanish-English Translator
Agilus
02.2021 - 08.2021
Diploma - Medical Office Assistant
Vancouver Career College
Bachelor - Public Relations
Universidad Americana De Acapulco