Assisted in managing daily store operations and staff scheduling.
Trained new employees on customer service and sales techniques.
Oversaw inventory management and restocking procedures.
Implemented visual merchandising strategies to enhance product displays.
Collaborated with team members to meet sales goals and promotions.
Ensured compliance with company policies and safety standards during shifts.
Managed day-to-day activities such as scheduling shifts, assigning tasks, and evaluating progress.
Created detailed reports summarizing store performance metrics.
Provided feedback on employee performance and implemented corrective measures as needed.
Shift Leader
El Pollo Loco
Glendora
09.2022 - 07.2025
Supervised daily operations to ensure efficient workflow and team performance.
Assisted in training new staff on company policies and procedures.
Coordinated schedules to optimize staff coverage during peak hours.
Resolved customer inquiries and complaints with professionalism and care.
Maintained cleanliness and organization of work areas for safety compliance.
Assisted in training new employees on shift operations.
Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Provided exceptional customer service and maintained a positive attitude throughout the shift.
Maintained an organized work environment by delegating tasks to staff as needed.
Planned and managed resources to consistently meet production, quality, and cost goals.
Education
High School Diploma -
Northview
Covina, CA
05-2022
Some College (No Degree) - Business Administration
Mt. San Antonio College
Walnut, CA
Skills
Inventory management
Staff scheduling
Visual merchandising
Sales training
Compliance enforcement
Customer relationship management
Accomplishments
5+ AP Courses in Highschool
AP Scholar award
Biliteracy Seal
Spanish Club President
Affiliations
cross crountry
Color Guard
track
Languages
Spanish
Professional
Personal expierance in Healthcare
My father has had 9 heart attacks, 2 strokes, Parkingson, Dementia, COPD, lung cancer that is in remision. Growing up I became an at home care taker for him, managed school, and my younger sister. I had to learn how to organize medication and appoitments while balancing my own life. My sibling help out more now giving me more free time and now I want to learn more and give back to my community.
References
References available upon request.
Timeline
Co-Manager
Journeys Kidz
06.2025 - Current
Shift Leader
El Pollo Loco
09.2022 - 07.2025
High School Diploma -
Northview
Some College (No Degree) - Business Administration