Jazmin Andrew-Clarke
Peterborough
Summary
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Receptionist/Concierge
Peterborough Retirement Residence
03.2023 - 10.2023
- Welcome visitors and sign them into the retirement residence and direct individuals where they need to go
- Sort mail and find replacements for sick call-ins for dietary aides, PSWs, and nurses
- Plans and coordinates activities for elderly residents including wine and cheese night, weekly friendship lunches, walks and crafts
- Manages a four line call system and directs calls where they need to go on a daily basis.
Field Placement Student
Elizabeth Fry society
09.2019 - 11.2019
- Observed qualified professionals to gain a deeper understanding of assessment, intervention, and consultation processes
- Maintained meticulous notes on individual treatment plans and recovery progress
- Evaluated patients' rehabilitative needs, developed treatment plans and goals to deliver appropriate therapy
- Documented fieldwork experiences and submitted to supervisor for formal evaluation
- Tracked and analyzed reports, including budgets, operation activities, and department metrics
- Developed successful project goals and strategies in collaboration with team members
Field Placement Student
Alzheimer's Society
09.2019 - 11.2019
- Answered incoming calls, took and relayed messages, and maintained office access security
- Supported daily operations with administrative expertise, including file management, answering phones, preparing reports and maintaining records
- Managed resource allocation, scheduling, and task delegation to maintain office workflow
- Wrote professional business correspondence for letters and emails
- Addressed office equipment needs related to coffee machines, appliances, printers, and postage machines
- Managed schedule coordination, catering, and conference room availability for meetings, presentations, parties and events
- Distributed invoices, updated accounts, and entered new information into customer relationship management system.
Customer Service Representative
Sears Canada
09.2016 - 01.2018
- Handled customer inquiries, billing questions, payments, and service requests
- Delivered fast and friendly service regarding questions and service complaints
- Enhanced customer satisfaction with fast, knowledgeable service
- Helped improve processes and products by relaying customer feedback.
Education
Emergency First Aid & CPR/AED Level C -
FirstAid4U
Peterborough03.2023
Community and Developmental Service Worker - undefined
Oxford College
Peterborough11.2019
Diploma - undefined
Peterborough Alternative Continuing Education, Secondary School
Peterborough06.2017
Skills
- Administrative Support
- Business Correspondence Writing
- Office Cleanliness
- Call Documentation
- Task Prioritization
- Supply Replenishment
- Reception Desk Management
- Time Management
- Data entry
- Customer/Client relations
Languages
English
Timeline
Receptionist/Concierge
Peterborough Retirement Residence
03.2023 - 10.2023
Field Placement Student
Elizabeth Fry society
09.2019 - 11.2019
Field Placement Student
Alzheimer's Society
09.2019 - 11.2019
Customer Service Representative
Sears Canada
09.2016 - 01.2018
Community and Developmental Service Worker - undefined
Oxford College
Diploma - undefined
Peterborough Alternative Continuing Education, Secondary School
Emergency First Aid & CPR/AED Level C -
FirstAid4U