Jazlyn Valdovinos
Lancaster
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully completing high volumes of orders.
Overview
9
9
years of professional experience
2017
2017
years of post-secondary education
Work History
Customer Service Specialist
SuperCare health
City of Industry
08.2021 - Current
- Assisted customers with inquiries regarding health services and insurance benefits.
- Provided support to patients navigating healthcare processes and resources.
- Managed incoming calls to address customer concerns and provide timely solutions.
- Processed returns, refunds, exchanges according to company policies and procedures.
- Provided excellent customer service by responding to inquiries and resolving complaints in a timely manner.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Collected deposits or payments and arranged for billing.
- Verified patient insurance eligibility through portals like medi-cal
Prep Cook
Canyon Creek Summer Camp
Lake Hughes
05.2018 - 07.2021
- Prepared ingredients and meals for campers and staff at Canyon Creek Summer Camp.
- Maintained cleanliness and organization in kitchen and food storage areas.
- Assisted in menu planning and food inventory management for seasonal camp sessions.
- Followed safety guidelines for food handling and sanitation procedures consistently.
- Cleaned and sanitized work areas and equipment to ensure food safety standards.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Operated grills, ovens and other kitchen equipment as required for meal preparation.
- Stocked kitchen with necessary supplies, including food items and utensils.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
Manager's Assistant
Fox Luggage
Commerce
09.2016 - 09.2017
- Coordinated schedules and meetings for management team to ensure efficient operations.
- Managed correspondence and communication between departments to facilitate project progress.
- Assisted in preparing reports and presentations for departmental meetings and reviews.
- Handled incoming calls and directed callers to appropriate department or employee.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
Education
Learn For Life
Lake Los Angeles, CASkills
- Health insurance navigation
- Customer relationship management
- Complaint resolution
- Payment processing
- Insurance verification
- Conflict resolution
- Time management
- Effective communication
- Proactive engagement
- Call centers
- Telephone etiquette
- Good communication skills
- De-escalation techniques
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Specialist
SuperCare health
08.2021 - Current
Prep Cook
Canyon Creek Summer Camp
05.2018 - 07.2021
Manager's Assistant
Fox Luggage
09.2016 - 09.2017
Learn For Life