Jazlin Alarcon
Oxnard
Summary
Experienced retail management professional with solid record of accomplishment in increasing team efficiency and performance. Monitor and motivate staff toward continuous improvement and delivery of exceptional customer service to every guest. Natural leader and analytical problem-solver ready to take on any store challenge.
Overview
10
10
years of professional experience
Work History
Front End Team Lead
Walmart
10.2016 - Current
- Manage
- Managed opening and closing procedures by reconciling sales records and cash transactions with software data.
- Delegated work tasks to employees based on shift requirements, individual strengths, and unique training.
- Answered store and merchandise questions and led customers to wanted items.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Cleaned shelves, counters and tables to maintain organized store.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Handled returns and exchanges according to company policies.
- Computed purchases and received and processed cash or credit payment.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases, and requisitions.
- Maintained records related to sales for store management.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Answered customer inquiries regarding product features, pricing, and availability.
- Ticketed, arranged and displayed merchandise to promote sales.
- Managed customer complaints and rectified issues to complete satisfaction.
- Organized store by returning merchandise to proper areas and restocked displays.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Monitored cash drawers in checkouts to verify adequate cash supply.
Team Associate
Carl’s Jr
Oxnard
08.2015 - 10.2016
Education
Some College (No Degree) -
Oxnard College
Skills
- Team leadership
- Project management
- Customer service
- Visual merchandising
- Sales analysis
- Cash handling
- Issue refunds
- Operate cash registers
- Decision-making
- Loss prevention
- Returns and exchanges
- Order fulfillment
- Honest and dependable
- Item ticketing and pricing
- Manage inventory
- Exceeding customer expectations
- Accurate money handling
- Professionalism
- Teamwork and collaboration
- Merchandise products
- Purchase packaging
- Time management abilities
- Workflow management
- Sales records management
- Order management
- Customer satisfaction measurement
- Price verification
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Front End Team Lead
Walmart
10.2016 - Current
Team Associate
Carl’s Jr
08.2015 - 10.2016
Some College (No Degree) -
Oxnard College