Summary
Overview
Work History
Education
Skills
Timeline
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Jazib Hassan

Milton,ON

Summary

Personable and dedicated Customer Service Representative with extensive experience in Call Centre industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

9
9
years of professional experience

Work History

CUSTOMER SERVICE/REPRESENTATIVE

ANSWER PLUS (TK-ELEVATORS)
01.2022 - 01.2023
  • Receive in-bound calls from customers, quickly record data customers are providing into a ticket with precise detail and in a timely manner while also listening to the customer for further information
  • Once data is registered into a ticket, it is reviewed quickly with the customer in a respectful and timely manner, and then pushed out to mechanics
  • If a mechanic is off-route and/or off for the day, then we must use our company-based web-tools to quickly find the most suitable mechanic to pin to the ticket
  • Receive in-bound calls from technicians/mechanics to alter/transfer/assist/cancel tickets in a timely and respectful manner
  • Keeping a keen eye on data that is being displayed on ticket creation screen for any abnormalities/errors, if one is found, in a timely manner create a concise email with listed abnormalities/errors and have it pushed out to the correct local branch while helping the customer
  • Make out-going calls to mechanics, per request ETA request that customers have made with their tickets, to give the customer the best ETA they can receive have them updated on their elevator repair
  • Make out-going calls to fellow colleagues apart of Tk-elevators to relay or inquire information regarding to ticket status, ETA, mechanic availability and/or any other inquires that is needed
  • Receiving entrapment calls, carefully listening to them, inputting information that is being given in a swift manner and being very empathetic to entrapped passengers
  • Once information has been put into a ticket, quickly use TK-elevators web-based tools to find the closest tech and alert mechanic of entrapment and receive an ETA, then make an out-going call to the entrapped passengers and provide them with an ETA and alert them of rescue
  • Following that it is important to create an Entrap email with the correct template and send it to the correct Local Branch and entrap team in a timely manner.

WAREHOUSE FLOOR EMPLOYEE

MINISO
06.2018 - 08.2018
  • Order picker, picked orders that were given, Consolidate products, move products to proper locations to be picked, Wrapped multiple pallets, Empty containers, Shipper (Loaded and unloaded pallets off trucks using a walkie), Inventory checks, input new product into system via Microsoft excel, Coordinate with logistics crew on receiving and delivering products through truck dispatcher and coordinate next product shipping and receiving date, Help manage fellow employees manage with floor work and/or office work

FLOOR EMPLOYEE/CASHIER

DOLLARAMA
07.2014 - 06.2018
  • Cashier, Superb customer service, Putting out stocks, Taking care of inventory and correcting counts on inventory, Money count/check (checking on daily transactions and amounts), Organize the backroom and stocks accordingly, Cleaning up the workplace (Full store sweep and mop & remove garbage)

MACHINE OPERATOR

MODATEK
06.2014 - 08.2014
  • Commencing Pre-shift inspection, making sure work area is safe and all machine are working properly, Placing identified parts into a production line/stations, Removing ready/made parts out of production lines/stations into correct bins of placement, Placing appropriate labels for parts in correct bins, Clean work area and write down finished production numbers

Education

High School Diploma -

Bishop Paul Francis Reding Catholic Secondary School
Milton, ON
06-2016

Some College (No Degree) - Computer Information Systems

Seneca
Toronto

Skills

  • Excellent communication and understanding
  • Excellent customer service, very friendly and approachable
  • Able to work in a fast-paced environment
  • Capable of multi-tasking as well as a team player
  • Self-motivated worker with work ethics
  • Great intra-personal skills as being reliable and stable
  • Confident, quick thinker problem solver and always positive
  • Basic knowledge on Computer system administrative duties
  • Inbound and Outbound Calling
  • Appointment Scheduling
  • Data Collection
  • Product Knowledge
  • Data Entry
  • Active Listening

Timeline

CUSTOMER SERVICE/REPRESENTATIVE

ANSWER PLUS (TK-ELEVATORS)
01.2022 - 01.2023

WAREHOUSE FLOOR EMPLOYEE

MINISO
06.2018 - 08.2018

FLOOR EMPLOYEE/CASHIER

DOLLARAMA
07.2014 - 06.2018

MACHINE OPERATOR

MODATEK
06.2014 - 08.2014

High School Diploma -

Bishop Paul Francis Reding Catholic Secondary School

Some College (No Degree) - Computer Information Systems

Seneca

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