Jazelle Baylon
Los Angeles
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
12
12
years of professional experience
Work History
Driver
Mid City Transport
Carson, CA
02.2021 - 11.2024
- Logged deliveries, drop-off times and special conditions in company system.
- Inspected vehicles for mechanical items and safety issues prior to operating them.
- Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo.
- Adapted to changing routes or schedules as required by the employer.
- Maintained accurate logs of vehicle inspections and repair status.
- Checked loads to ensure that cargo was secure and distributed evenly.
- Coordinated with warehouse staff for efficient cargo loading and unloading.
- Documented daily mileage, gas, and other data.
Front Desk Receptionist
Salvation Army Hope Harbor
Los Angeles, CA
03.2017 - 11.2020
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated scheduling for appointments and meetings, optimizing office workflow.
- Maintained accurate records of visitor logs and phone messages for effective communication.
- Implemented improvements in reception processes, enhancing overall guest experience.
- Collaborated with team members to streamline communication between departments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Manager
Salon New Look Studio
Los Angeles, CA
02.2013 - 11.2020
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Conducted regular follow-up calls with customers after resolving their issues.
- Developed positive relationships with customers through friendly interactions.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Prevented key account losses by researching discrepancies and correcting problems.
- Promoted available products and services to customers during service, account management and order calls.
- Maintained a high level of professionalism when dealing with difficult customers.
- Excelled in exceeding daily credit card application goals.
- Resolved customer complaints promptly and efficiently.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Updated system with order specifics and customer details, preferences, and billing information.
- Supported sales team members to drive growth and development.
- Updated databases with new and modified customer data.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Identified opportunities to improve existing processes related to call center operations.
- Documented processes for handling different types of customer inquiries.
- Audited customer account information to identify issues and develop solutions.
- Educated customers on product features and benefits.
- Conducted follow-up calls to ensure customer satisfaction.
Education
Some College (No Degree) - Cosmetology
Marinello Schools of Beauty
Los Angeles, CA11-2012
High School Diploma -
Santee Edu. Complex
Los Angeles, CA06-2009
Skills
- Daily logging
- Database management
- Scheduling
- Account updating
- Complaint resolution
- Prioritization
- Dispute resolution
- Credit adjustments
- Report creation
- Order fulfillment
- Task prioritization
- Appointment scheduling
- Customer service
- Filing
- Account management
- Creative problem solving
- Report preparation
- Call center experience
- Problem-solving
Languages
English
Professional
Spanish
Professional
Education and Training
other,false,other
Timeline
Driver
Mid City Transport
02.2021 - 11.2024
Front Desk Receptionist
Salvation Army Hope Harbor
03.2017 - 11.2020
Manager
Salon New Look Studio
02.2013 - 11.2020
High School Diploma -
Santee Edu. Complex
Some College (No Degree) - Cosmetology
Marinello Schools of Beauty