Jayy Ward
Tracy
Summary
Dedicated customer service professional with 10 years of experience across multiple industries.
Professional with strong background in field, equipped to excel in demanding role. Proven ability to collaborate effectively within teams and drive impactful results. Skilled in strategic planning, project management, and problem-solving. Known for adaptability, reliability, and results-focused mindset.
Overview
7
7
years of professional experience
Work History
Youth Empowerment Fellow
Changeist
08.2024 - 06.2025
- Designed curriculum intended for a year long youth program
- Reached out to youth and parents and maintained relationships with both parties
- Recruited, interviewed, and onboarded youth into the program through tabling, networking and using google suite
- Led groups of around 20 youth through activities, workshops, and field trips
Language Facilitator
Okayama University Language Cafe
10.2023 - 07.2024
- Created curriculum aimed to facilitate language learning for college aged English learners
- Created and recorded hours spent in language learning sessions
Floor Supervisor
Vans
07.2021 - 09.2023
- Organized and managed shifts leading a team of up to 6 associates through selling days
- Oversaw customer engagement and experience through managing surveys and responding to complaints and concerns
- Counted in and out registers at the beginning and end of selling days
- Interviewed potential new hires and processed onboarding through communication channels
- Uphold brand standards and company ideals
Behavior Interventionist
Aces
01.2021 - 07.2023
- Creatively implemented behavior plans intended to improve behaviors in clients with autism and related developmental disabilities from ages 3 to 18
- Maintained professional relationships with parents and clients while communicating progress in goals
- Worked in client homes providing services for up to 3 hours
- Responsible for recording hours and maintaining compliance in accordance with being a registered behavior technician
Sales Associate
Vans
02.2018 - 07.2021
- Maintained brand standard while assisting up to 50 customers per hour
- Restocked and managed product levels during, before, and after selling hours
- Carried out stock checks and recommendations for inquiring customers
Education
Bachelors of Arts - Psychology, Global Studies, Japanese Language and Culture
California State University East Bay
08.2024
Associates of Arts - Psychology
Las Positas College
05.2021
Skills
- Sales Knowledge
- Training
- Customer Service
- Community Engagement
- Cash Handling
- Curriculum development
- Project management
- Cultural awareness
- Strategic thinking
- Nonprofit administration
- Youth development
- Issue resolution
- Teamwork and collaboration
- Time management
- Detail oriented
- Multitasking
- Reliability
- Excellent communication
Languages
English
Native or Bilingual
Japanese
Elementary
Timeline
Youth Empowerment Fellow
Changeist
08.2024 - 06.2025
Language Facilitator
Okayama University Language Cafe
10.2023 - 07.2024
Floor Supervisor
Vans
07.2021 - 09.2023
Behavior Interventionist
Aces
01.2021 - 07.2023
Sales Associate
Vans
02.2018 - 07.2021
Associates of Arts - Psychology
Las Positas College
Bachelors of Arts - Psychology, Global Studies, Japanese Language and Culture
California State University East Bay
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