Summary
Overview
Work History
Education
Skills
Websites
Certification
Projects
Languages
Timeline
Generic

Jayveersinh Vihol

Montreal,QC

Summary

Experienced IT professional with a strong background in software testing, IT support, and project management. Seeking a challenging position in the IT field to contribute my expertise towards the development of high-quality solutions.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Shopify Technical Support Specialist (TIER II & SME)

TELUS International, Montreal
Montreal, Quebec
2 2024 - Current
  • Provided SME for Shopify platform issues, ensuring quick, effective solutions
  • Mentored junior team members and led training sessions
  • Managed support requests using Zendesk, troubleshooting via Splunk & SQL queries
  • Assisted merchants with domain setup, SSL certificates, and payment gateway issues
  • Improved merchant site speed using PageSpeed Insights and Lighthouse tools.
  • Trained new hires on technical support procedures, contributing to overall team success and performance improvement.

Assistant Manager

Domino’s Canada
01.2020 - 02.2024
  • Led teams in staffing, cash control, customer service, and store profitability
  • Managed store adherence to cleanliness and safety standards.

Associate

Walmart Canada
Montreal, Quebec
11.2020 - 01.2022
  • Assisted with merchandise stocking and customer service.

Senior Executive MIS & HR Compliance

Orion Security Solutions Pvt. Ltd.
Ahmedabad, Gujarat,India
06.2020 - 10.2020
  • Handled payroll processing, statutory compliance, and employee grievances
  • Managed HR processes including joining, resignations, and final settlements.

MIS & HR Executive

Adani Shantigram (Adani Group)
01.2019 - 04.2020
  • Oversaw payroll, statutory compliance, and HR operations
  • Managed IT support and procurement for the site.

Executive (Help Desk & IT Support)

Adani Shantigram (Property Solutions India Pvt. Ltd.)
04.2018 - 04.2020
  • Provided IT support and resolved software issues
  • Managed IT assets, procurement, and customer queries.

Education

Attestation Of Collegian Studies in Computer Science Technology - Software Testing (AEC) -

Cegep de la Gaspésie et des Iles

Bachelor of Computer Application (BCA) - undefined

Kadi Sarva Vishwavidyalaya University

Skills

Testing: Manual & automated (Selenium, Appium)

Development Cycles: SDLC, STLC

Tools: JIRA, TestRail, SQL, Splunk

IT Support & Issue Resolution

Project Management & IT Asset Management

Mentoring & Subject Matter Expertise (SME)

Technical Troubleshooting

Customer Support

Application support

Remote Support

Software Debugging

ITIL Processes

Issue Research

Ticket management

Websites

Certification

Introduction to ITIL V4 Service Management Concepts

Projects

Crime Alert Web App, Conducted end-to-end testing, implemented automation using Selenium and Appium. Online Grocery Store (E-commerce B2C), Performed security testing using OWASP ZAP and improved performance through rigorous testing. Online Job Search Portal, Functional and non-functional testing, implemented performance testing using JMeter. Library Management System, End-to-end testing and usability analysis.

Languages

English
Native or Bilingual
French
Limited Working

Timeline

Associate

Walmart Canada
11.2020 - 01.2022

Senior Executive MIS & HR Compliance

Orion Security Solutions Pvt. Ltd.
06.2020 - 10.2020

Assistant Manager

Domino’s Canada
01.2020 - 02.2024

MIS & HR Executive

Adani Shantigram (Adani Group)
01.2019 - 04.2020

Executive (Help Desk & IT Support)

Adani Shantigram (Property Solutions India Pvt. Ltd.)
04.2018 - 04.2020

Shopify Technical Support Specialist (TIER II & SME)

TELUS International, Montreal
2 2024 - Current

Attestation Of Collegian Studies in Computer Science Technology - Software Testing (AEC) -

Cegep de la Gaspésie et des Iles

Bachelor of Computer Application (BCA) - undefined

Kadi Sarva Vishwavidyalaya University

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Jayveersinh Vihol