Jayson Palma
Fredericton,NB
Summary
With over ten years of experience in the corporate industry I am a dependable and detail-oriented professional adept at quickly identifying and resolving operational issues, implementing new processes and providing exemplary customer service. Possesses excellent organizational, problem-solving, and communication skills. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
Work History
Patient Administrator
Mediclinic Parkview Hospital
11.2021 - 12.2022
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Utilized advanced knowledge of medical terminology and coding practices to accurately process patient information, ultimately enhancing the overall quality of care provided.
Operations Associate
SAP Concur Philippines
12.2016 - 02.2021
- Created Business Review decks and reports to be used by Client Sales Executives and Customer Engagement.
- Maintained and created accurate reports and records using various software systems, ensuring data integrity and regulatory compliance.
Sales Executive
And So To Bed London Al Shaya Trading Co. LLC
10.2014 - 03.2016
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
Quality Assurance Analyst for AT&T Mobility
Teleperformance
09.2012 - 08.2014
- Performed audits of calls, emails and chat based on QA guidelines.
- Participated in regular meetings and calibrations with cross-functional teams to discuss progress updates and communicate concerns or challenges.
Customer Service Representative for AT&T Mobility
Teleperformance
09.2010 - 09.2012
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Business Process Associate for First American
AMDATEX Las Pinas Services
05.2009 - 09.2010
- Reviewed Land titles, mortgages and insurance for Cleveland Ohio based properties.
- Performed data entry operations to update database with customer responses.
- Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
Education
MBA - Business Administration
Adamson University
Ermita Manila, Philippines03.2025
Bachelor of Science - Business Administration
Adamson University
Ermita Manila, Philippines04.2009
Skills
- Customer service
- Data Analysis
- Data reporting
- Sales
- Mentoring and training
Languages
English
Filipino
Timeline
Patient Administrator
Mediclinic Parkview Hospital
11.2021 - 12.2022
Operations Associate
SAP Concur Philippines
12.2016 - 02.2021
Sales Executive
And So To Bed London Al Shaya Trading Co. LLC
10.2014 - 03.2016
Quality Assurance Analyst for AT&T Mobility
Teleperformance
09.2012 - 08.2014
Customer Service Representative for AT&T Mobility
Teleperformance
09.2010 - 09.2012
Business Process Associate for First American
AMDATEX Las Pinas Services
05.2009 - 09.2010
MBA - Business Administration
Adamson University
Bachelor of Science - Business Administration
Adamson University
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