Summary
Overview
Work History
Education
Skills
Timeline
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Jayson Gill

Winnipeg,MB

Summary

Seasoned Operations Manager and talented leader 3 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

5
5
years of professional experience

Work History

Operations Manager

Million Deliveries Inc
01.2020 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Developed and maintained relationships with external vendors and suppliers.
  • Analyzed and reported on key performance metrics to senior management.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Increased profit by streamlining operations.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Cleaning Supervisor

Reliable Cleaning Services
01.2020 - 08.2020
  • Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
  • Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.

Shift Leader

A&W Canada
06.2018 - 06.2020
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Motel Manager

Motel 6
05.2019 - 05.2020
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Increased customer service ratings through personable service.
  • Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
  • Prepared monthly resort audits for review.
  • Provided services efficiently and with high level of accuracy.
  • Monitored and evaluated performance of personnel to confirm compliance with standards.
  • Offered appropriate reservation options based on expected attendees when coordinating events.
  • Analyzed and evaluated business data to identify opportunities for improvement.
  • Coordinated with waitstaff to regularly clean buffet areas and refill hot and cold items quickly.
  • Established and upheld high standards, promoting great customer service and assistance to guests.
  • Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
  • Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
  • Solicited and reviewed guest feedback and promptly resolved complaints.
  • Implemented successful strategies to increase customer satisfaction.
  • Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
  • Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
  • Created and managed accurate occupancy forecasts and budgets.
  • Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.


Driver

Northern Uniform Service
01.2020 - 04.2020
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Delivered goods and products to customer on time and in excellent condition.

Delivery Driver

Million Deliveries Inc
04.2019 - 01.2020
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.

Education

BBA - General Business

Cambrian College
Greater Sudbury, ON
04.2019

Skills

  • Business Process Re-Engineering
  • Inventory Control
  • Market Growth
  • Management Training
  • Staff Management
  • Budgeting and Cost Control
  • Database Maintenance
  • Microsoft Office Expertise
  • Staff Training
  • Team Leadership
  • Project Planning
  • Project Development

Timeline

Operations Manager

Million Deliveries Inc
01.2020 - Current

Cleaning Supervisor

Reliable Cleaning Services
01.2020 - 08.2020

Driver

Northern Uniform Service
01.2020 - 04.2020

Motel Manager

Motel 6
05.2019 - 05.2020

Delivery Driver

Million Deliveries Inc
04.2019 - 01.2020

Shift Leader

A&W Canada
06.2018 - 06.2020

BBA - General Business

Cambrian College

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Jayson Gill