Jayson De Guzman
Hayward
Summary
Experienced Cable Internet Technician with a strong background in residential and commercial installations, troubleshooting, and service upgrades.
Proven ability to diagnose signal issues, install and maintain coaxial and fiber systems, and ensure optimal network performance. Known for excellent customer service, first-time resolution, and adherence to safety and quality standards while consistently meeting productivity metrics.
Overview
15
15
years of professional experience
1
1
year of post-secondary education
Work History
Senior Residential Technician
Xfinity Comcast
Hayward
04.2022 - Current
- Installed residential internet and cable services for customers.
- Troubleshot technical issues with customer equipment and connections.
- Educated customers on device usage and service features.
Senior Residential Technician
Xfinity Comcast
Fremont
09.2014 - 04.2022
- Installed residential internet and cable services for customers.
- Troubleshot technical issues with customer equipment and connections.
- Educated customers on device usage and service features.
Externship Pharmacy Technician
Walgreens Pharmacy
Hayward
12.2010 - 01.2011
- Processed prescriptions accurately for customers and healthcare providers.
- Managed inventory levels to ensure availability of products and medications.
- Assisted pharmacists in preparing and dispensing medications for patients.
- Provided excellent customer service by answering inquiries and resolving issues.
- Educated customers on proper medication use and safety guidelines.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
Education
Associate of Science - Pharmacy Technology
Carrington College
San Leandro, CA 08.2009 - 01.2011
Skills
- Installation procedures
- Network troubleshooting
- Customer device education
- Technical support
- Internet, cable and cdv service installation
- Voice over IP
- Customer relationship management
- System integration
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Team collaboration
- Network monitoring
- Router configuration
- Wireless networking
- Fiber optics
Accomplishments
- 2017 Xfinity Technician Operation California Region Elite Experience Technician
Timeline
Senior Residential Technician
Xfinity Comcast
04.2022 - Current
Senior Residential Technician
Xfinity Comcast
09.2014 - 04.2022
Externship Pharmacy Technician
Walgreens Pharmacy
12.2010 - 01.2011
Associate of Science - Pharmacy Technology
Carrington College
08.2009 - 01.2011