Summary
Overview
Work History
Education
Skills
Timeline
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JAYSHREE ANGEPAT

Kanata,Ontario

Summary

Polite and professional Customer Service Representative successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting and loyal customer relationships. Team Member with proven history of reliability and excellent work. Dedicated to quality assurance and maximizing daily progress.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience

Work History

Freelance Nutritionist

Freelance
06.2020 - Current
  • Educating clients about long-term health benefits of balanced diets, appropriate supplementation, and proper food combining.
  • Thorough detailing of nutritional assessments of each patient based on health history, life style, medical conditions and energy requirements.
  • Develops nutrient-dense recipes and flexible meal templates to meet nutritional objectives.

Customer Service Associate ( Cashier)

Home Depot
01.2023 - 06.2023
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Utilized internal software and tools to meet customer needs and resolved issues promptly.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Proven ability to learn quickly and adapt to new situations
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Call Center Customer Service Representative

Millennium 1Solutions
10.2013 - 09.2016
  • Experience providing customer support in call center environments for loyalty and rewards program.
  • Ability to build productive relationships, resolve complex issues and win customer loyalty.
  • Performed updating CRM database of day to day customer interaction details to track requests, to document problems and to record solutions offered.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Responded to customer calls and emails to answer questions about products and services.

Seasonal Sales Associate

Bowring & Co Ottawa
10.2012 - 01.2013
  • Handled and assumed cash register, closing and bank depository duties.
  • Conducted and assisted in store visual display changes as needed.
  • Priced and replenished merchandise.
  • Provided exceptional customer service and helped in building lasting customer –company relationship.

Office Administrator Trainee

Sandy Hill Construction Company
05.2012 - 08.2012
  • Scheduled meetings and answered client and employee inquiries.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Handled accounts receivable and billing services.

Education

Diploma - Nutrition

Canadian School Of Natural Nutrition
Ottawa, ON

Diploma - Business Accounting & Payroll Administration

Herzing College
Ottawa, ON
01.2012

Professional Writing Algonquin College
Ottawa, ON
2010

Skills

  • Customer service and support
  • Good Listening Skills
  • Responsible
  • Verbal and written communication
  • Relationship-Building
  • Product knowledge
  • Customer Satisfaction
  • Microsoft Office Suite
  • Organization and Time management
  • Excellent work ethic
  • Complaint Resolution
  • Database Management

Timeline

Customer Service Associate ( Cashier)

Home Depot
01.2023 - 06.2023

Freelance Nutritionist

Freelance
06.2020 - Current

Call Center Customer Service Representative

Millennium 1Solutions
10.2013 - 09.2016

Seasonal Sales Associate

Bowring & Co Ottawa
10.2012 - 01.2013

Office Administrator Trainee

Sandy Hill Construction Company
05.2012 - 08.2012

Diploma - Nutrition

Canadian School Of Natural Nutrition

Diploma - Business Accounting & Payroll Administration

Herzing College

Professional Writing Algonquin College

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JAYSHREE ANGEPAT