Jay Rashikbhai Patel
Vancouver,BC
Summary
Dedicated and client-focused professional with experience in customer service, banking operations, and financial services. Skilled in client relationship management, problem-solving, and leveraging technology to enhance customer experiences. Adept at working in fast-paced environments and delivering exceptional service to meet organizational goals. Seeking a Client Service Representative role at CIBC to contribute to its client-centric banking approach.
Overview
3
3
years of professional experience
Work History
General Clerk
Save On Foods
03.2023 - Current
- Delivered exceptional customer service by assisting clients with transactions and inquiries at the Point of Sale (POS).
- Maintained accurate logs and records to ensure operational efficiency.
- Proactively resolved customer issues, ensuring a positive shopping experience.
- Demonstrated teamwork by stocking shelves and preparing food items collaboratively with colleagues.
- Improved data accuracy by diligently maintaining records and updating information in databases.
- Ensured confidentiality of sensitive information by adhering to company policies regarding document handling procedures and data protection protocols.
- Contributed to a positive work environment through excellent interpersonal skills and collaborative teamwork efforts.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Warehouse Associate
Aritzia
08.2023 - 09.2023
- Managed inventory efficiently by assembling orders and inspecting goods for quality assurance.
- Maintained a safe and organized workspace by removing hazards and ensuring cleanliness.
- Operated pallet jacks to transport materials safely and effectively.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
Banking Intern
Axis Bank
01.2022 - 06.2022
- Assisted clients with account management, including deposits, withdrawals, and account inquiries.
- Supported the loan department by updating client portfolios and ensuring compliance.
- Promoted digital banking solutions by educating clients on mobile banking applications.
- Collaborated with senior staff to streamline customer service processes, reducing response times by 20%.
- Supported loan officers in preparing loan documentation, ensuring accuracy and compliance with regulations.
- Enhanced customer satisfaction by efficiently addressing and resolving client inquiries.
- Gained proficiency in various banking software systems, enhancing efficiency in daily tasks and reporting activities.
- Greeted customers in bank lobby and assisted with issues.
- Helped customers with service needs, product explanations and banking.
Education
Post-Graduate Diploma - Advanced Game Development
Kwantlen Polytechnic University (KPU)
Vancouver, BC01-2025
Bachelor of Engineering (B.E) - Computer Engineering (CE)
Gujarat Technological University (GTU)
Ahmedabad 07.2021
Skills
- Client Relationship Building
- Customer Service Excellence
- Financial Product Knowledge (Savings, Loans, Digital Banking)
- Problem Solving & Issue Resolution
- Inventory Management & POS Operations
- Technology Proficiency (Banking Applications, MS Office)
- File organization
- Typing speed [80 WPM]
Languages
English
Full Professional
Hindi
Full Professional
Gujarati
Full Professional
Timeline
Warehouse Associate
Aritzia
08.2023 - 09.2023
General Clerk
Save On Foods
03.2023 - Current
Banking Intern
Axis Bank
01.2022 - 06.2022
Post-Graduate Diploma - Advanced Game Development
Kwantlen Polytechnic University (KPU)
Bachelor of Engineering (B.E) - Computer Engineering (CE)
Gujarat Technological University (GTU)
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