JAYRAJ CHAUHAN
Kitchener,ON
Summary
A highly motivated,resourceful, and enthusiastic individual with a solid background in IT. Excellent communication skills with the ability to develop lasting relationships with people from a wide variety of backgrounds and businesses. Implementing all stages of projects and selecting the most effective approaches and processes for problem solving and challenges. Equipped with a solid foundation of computer science and networking, a zestful challenges, and an enthusiastic desire to learn.
Overview
6
6
years of professional experience
Work History
Senior Technical Specialist
Concentrix
11.2020 - Current
- Helped streamline repair processes and update procedures for support action consistency.
- Responded to customer inquiries and provided technical assistance over phone
- Researched and identified solutions to technical problems.
- Monitored system performance to identify potential issues.
- Maintains up to date knowledge of technical trends
Customer Support Specialist
Walmart
04.2019 - 02.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Website Developer
Conceptual Designer
06.2017 - 09.2018
- Designed, implemented and monitored web pages, plugins and functionality for continuous improvement.
- Multi-tasked across multiple functions and roles to meet deadlines and organizational expectations.
- Oversaw technical issues and troubleshooting requests to resolve user problems.
- Engaged with clients to plan and optimize site issues and queries.
- Delivered user support to clients to train, educate and answer questions
Education
Post graduate - Networking
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON04.2020
Bachelor of Computer Application - Computer Applications Development
Atmiya University
Rajkot IN03.2017
Skills
- Strong problem-solving
- Analytical skills
- Interpersonal Skills
- Technical issues analysis
- Collaboration
- Multitasking Abilities
Timeline
Senior Technical Specialist
Concentrix
11.2020 - Current
Customer Support Specialist
Walmart
04.2019 - 02.2021
Website Developer
Conceptual Designer
06.2017 - 09.2018
Post graduate - Networking
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Computer Application - Computer Applications Development
Atmiya University
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