JAYR LLAGAS
Bay Point
Summary
Strategic Operations and Logistics Leader with expertise in managing large-scale workforce operations in high-volume fulfillment settings. Led teams of over 200 employees, enhancing productivity, safety, quality, and operational efficiency. Specializes in workforce planning, performance management, data analysis, and process improvement, with a focus on implementing safety initiatives and optimizing workflows to meet organizational goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Area Manager
Amazon
American Canyon
05.2023 - 02.2026
- Led operations in high-volume fulfillment environment for 200+ associates, aligning productivity, safety, quality, and compliance objectives.
- Implement site-wide safety initiatives that increased the regional Associate Safety Index by 10% in Q4 2025 through targeted audits, corrective action plans, and workforce safety training.
- Monitor and analyze key performance indicators including throughput, labor utilization, attendance, quality, and safety, developing corrective strategies to improve operational performance.
- Led associate engagement and development initiatives with Human Resources and Safety teams, boosting workforce participation and operational effectiveness.
- Developed onboarding and cross-training programs to enhance workforce readiness and operational flexibility.
- Identified operational inefficiencies and implemented process improvements to enhance productivity and reduce operational errors.
- Prepare operational briefings, performance reports, and recommendations for senior leadership, enabling data-driven decision making.
Assistant Manager
Ceramic Pro Contra Costa
Concord
06.2018 - 11.2019
- Managed daily operations in fast-paced service environment, ensuring timely project delivery and adherence to quality standards.
- Redesigned workflow procedures, increasing team productivity by 30%.
- Reduced project turnaround time by 2–3 days through process optimization and improved operational coordination.
- Coordinated with external vendors and partners to support business expansion and facilitate facility relocation.
Administrative Assistant
British Motor Car Distribution
San Francisco
10.2013 - 08.2015
- Coordinated scheduling and logistics, delivering administrative support that streamlined operations across multiple departments.
- Maintained operational documentation and tracked data, enabling informed management decisions.
- Produced weekly operational and performance reports for senior leadership, improving visibility into business operations.
Service Advisor
Honda Dealership
Fairfield & Milpitas
12.2009 - 10.2013
- Coordinated service scheduling, repairs, and customer communication to ensure compliance with manufacturer standards.
- Served as liaison among technicians, customers, and warranty representatives to improve service operations.
- Delivered customer service support that increased satisfaction and optimized operational workflow.
Education
Bachelor of Science - Business Administration
California State University, East Bay
Hayward, CA05-2022
Skills
- Operations Management
- Logistics operations
- KPI analysis
- Process Improvement
- Continuous improvement
- Operational planning
- Operational Problem Solving
- Safety & Compliance Programs
- Data reporting
- Workforce leadership
- Cross-Functional Collaboration
- Workforce training
Certification
Google Data Analysis Certificate
Timeline
Area Manager
Amazon
05.2023 - 02.2026
Assistant Manager
Ceramic Pro Contra Costa
06.2018 - 11.2019
Administrative Assistant
British Motor Car Distribution
10.2013 - 08.2015
Service Advisor
Honda Dealership
12.2009 - 10.2013
Bachelor of Science - Business Administration
California State University, East Bay