Summary
Overview
Work History
Education
Skills
Timeline
Generic

JayQuan Matthews

San Diego

Summary

Dynamic and reliable professional with extensive experience in customer service and inventory management at La Mesa Lumber. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Skilled in wood species identification and maintaining safety standards, consistently contributing to a positive team environment and achieving sales goals.

Overview

10
10
years of professional experience

Work History

Lumber Sales Associate

La Mesa Lumber
03.2023 - Current
  • Assisted customers with product selection and provided detailed information on lumber types and uses.
  • Maintained organized inventory, ensuring accurate stock levels and timely replenishment of products.
  • Learned safety protocols for handling tools and materials to ensure a safe working environment.
  • Supported sales team by preparing displays and arranging merchandise to enhance customer experience.

Delivery Driver

Uber Eats
09.2020 - Current
  • Delivered food efficiently to customers, ensuring timely service and high satisfaction.
  • Navigated routes using GPS technology, optimizing delivery times and reducing travel distance.
  • Communicated effectively with customers to confirm orders and address any concerns promptly.
  • Maintained vehicle cleanliness and operational readiness, adhering to safety standards consistently.
  • Utilized mobile app features to track deliveries, manage time, and enhance operational efficiency.
  • Resolved delivery issues proactively, ensuring customer retention through exceptional service recovery efforts.
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.

Home and Health Aide

IHSS
02.2017 - Current
  • Assisted clients with daily living activities, promoting independence and enhancing quality of life.
  • Administered medications accurately, ensuring adherence to prescribed health plans.
  • Collaborated with healthcare professionals to develop individualized care plans for clients.
  • Maintained accurate records of client progress and health changes for ongoing assessments.
  • Provided emotional support and companionship, fostering a positive environment for clients.
  • Educated clients and families on health management strategies and resources available.
  • Adapted quickly to changing client needs, demonstrating flexibility in caregiving approach.
  • Improved patient comfort by providing attentive and compassionate care.
  • Monitored vital signs and reported changes in condition to medical staff, ensuring timely interventions.
  • Recorded patient information in patient journals and notified nursing supervisors of changing or unusual conditions.
  • Maintained home care records, changes in doctor's orders, diet or personal living activities.
  • Observed and reported on patient conditions and changes.
  • Transported and accompanied patient to doctor visits or hospital.

Package Handler

Amazon
01.2023 - 03.2023
  • Operated material handling equipment to efficiently sort and deliver packages within warehouse environment.
  • Collaborated with team members to optimize workflow and reduce processing time during peak hours.
  • Maintained accurate inventory levels by conducting regular stock checks and updating tracking systems.
  • Ensured compliance with safety protocols, resulting in a secure working environment for all employees.
  • Monitored package quality to minimize damage, enhancing overall customer satisfaction with delivery services.
  • Implemented improvements to sorting processes that increased efficiency in package retrieval and dispatching.
  • Utilized warehouse management systems to track shipments, ensuring timely delivery and inventory accuracy.
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
  • Contributed to increased productivity by working effectively in high-pressure situations.
  • Followed verbal and written instructions to properly move and ship products.
  • Collaborated with other package handlers to provide prompt and accurate delivery of orders.

Cook

The Loma Club
05.2022 - 01.2023
  • Prepared and cooked a variety of dishes according to menu specifications.
  • Maintained cleanliness and organization of kitchen area to ensure compliance with health standards.
  • Collaborated with team members to streamline food preparation processes during peak hours.
  • Assisted in inventory management by tracking ingredient usage and minimizing waste.
  • Adapted quickly to changing menu items and special dietary requests from customers.
  • Trained new staff on kitchen procedures, safety protocols, and equipment usage.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.

Sales Associate

Hikei
11.2020 - 05.2022
  • Assisted customers with product selection and inquiries to enhance satisfaction.
  • Executed daily inventory checks to maintain optimal stock levels and availability.
  • Collaborated with team members to achieve sales goals and improve store performance.
  • Utilized point-of-sale systems efficiently to process transactions and manage customer data.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.

Cook

High Dive Bar and Gril
08.2017 - 03.2020

Package Handler

UPS
11.2017 - 04.2018
  • Sorted and scanned packages for efficient processing and accurate tracking.
  • Operated material handling equipment to transport packages within warehouse environment.
  • Collaborated with team members to maintain workflow and ensure timely package delivery.
  • Adhered to safety protocols while handling heavy loads and operating machinery.
  • Conducted quality checks on incoming shipments to verify accuracy and condition.
  • Assisted in training new employees on operational procedures and safety guidelines.
  • Maintained cleanliness and organization of work area to optimize efficiency.
  • Resolved package discrepancies by coordinating with relevant departments for timely solutions.
  • Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Aided in maintaining warehouse cleanliness, ensuring an organized workspace conducive to efficient operations.
  • Demonstrated commitment to quality control by consistently meeting or exceeding company standards for accuracy in sorting and labeling packages.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Stored and secured packages in designated areas to prevent damage and theft.
  • Communicated with supervisors about delays or other issues with shipments.
  • Supported team morale by fostering positive communication and collaboration among coworkers.

Sous Chef

Sabuku Sushi
11.2016 - 11.2017
  • Assisted in menu preparation by creating unique sushi rolls and seasonal dishes.
  • Collaborated with kitchen staff to ensure timely food service during peak hours.
  • Maintained high standards of food safety and sanitation throughout kitchen operations.
  • Trained and mentored junior kitchen staff on sushi techniques and presentation skills.
  • Managed inventory control, ensuring freshness of ingredients and minimizing waste.
  • Developed daily specials based on ingredient availability and customer preferences.
  • Implemented efficient kitchen workflows to enhance productivity during busy shifts.
  • Conducted quality checks on food presentation, flavor profiles, and portion sizes.
  • Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Planned and directed high-volume food preparation in fast-paced environment.
  • Managed inventory levels effectively, resulting in reduced food waste and cost savings for the establishment.
  • Collaborated with executive chef to develop innovative menu items, leading to increased guest return rates and positive reviews.
  • Played a key role in achieving positive health inspection results by maintaining strict compliance with all relevant guidelines and regulations throughout daily operations.
  • Mentored junior kitchen staff, fostering a collaborative work environment that improved overall team performance.

Server

O American Kitchen
04.2015 - 10.2017
  • Delivered exceptional customer service, ensuring guest satisfaction and repeat visits.
  • Managed multiple tables efficiently during peak hours, enhancing overall dining experience.
  • Collaborated with kitchen staff to ensure timely and accurate meal delivery.
  • Processed cash and credit transactions accurately, maintaining financial integrity in daily operations.
  • Maintained cleanliness and organization of dining area, contributing to a welcoming atmosphere.
  • Assisted in training new servers, fostering teamwork and improving service quality.
  • Adapted quickly to changing menu items and specials, providing informed recommendations to guests.
  • Resolved customer complaints effectively, promoting positive relationships and loyalty.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Insurance Trainee

Legal Shield
08.2016 - 02.2017
  • Assisted in daily operational tasks, ensuring efficient workflow and adherence to safety protocols.
  • Supported team members by providing training on tools and processes for improved productivity.
  • Learned new materials, processes, and programs quickly.
  • Attended training courses to build understanding of processes, techniques, and industry.
  • Supported organizational objectives with help from existing employees.
  • Interacted with customers under supervision to support operational objectives.
  • Filled out timesheets and paperwork according to identified requirements.

Model

Hollister
11.2015 - 11.2016
  • Collaborated with photographers to execute creative concepts and enhance visual storytelling.
  • Adapted poses and expressions to align with brand identity and target audience preferences.
  • Assisted in maintaining wardrobe organization, ensuring timely access to outfits for shoots.
  • Engaged with customers during promotional events, fostering brand awareness and loyalty.
  • Attended fittings and rehearsals to refine performance and meet project expectations efficiently.
  • Demonstrated professionalism and reliability during all scheduled assignments, contributing to team success.
  • Adapted quickly to changing environments for continued professionalism under pressure.
  • Remained focused, motivated and professional throughout long shoots and events.

Dishwasher

Studio Diner
05.2016 - 06.2016
  • Operated dishwashing equipment to maintain cleanliness and sanitation standards.
  • Sorted and organized dishware, utensils, and glassware for efficient workflow.
  • Collaborated with kitchen staff to ensure timely availability of clean dishes.
  • Assisted in training new team members on proper dishwashing techniques.
  • Monitored dishwashing chemicals for proper usage and adherence to safety protocols.
  • Assisted kitchen staff by ensuring timely availability of clean dishes and utensils for service.
  • Maintained organized work area, promoting efficiency in cleaning processes during peak hours.
  • Collaborated with team members to uphold high standards of cleanliness throughout the diner.
  • Trained new employees on proper dishwashing techniques and equipment operation procedures.
  • Responded promptly to urgent requests from kitchen staff to support continuous operations.
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Followed supervisor instructions to complete tasks on time.
  • Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
  • Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace for fellow staff members.

Education

Grossmont College
El Cajon, CA

Skills

  • Warehouse safety
  • Lumber grading
  • Project estimation
  • Invoice preparation
  • Upselling
  • Special order management
  • Wood species identification
  • Teamwork
  • Teamwork and collaboration
  • Friendly and helpful
  • Customer service
  • Problem-solving
  • Honest and dependable
  • Time management
  • Reliable and responsible
  • Attention to detail
  • Customer assistance
  • Strong communication and interpersonal skills
  • Problem-solving abilities
  • Cleaning and sanitizing
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Team cooperation
  • Organizational skills
  • Team collaboration
  • Creative thinking
  • Active listening
  • Effective communication
  • Decision-making
  • Cash handling
  • Goal driven
  • Relationship building
  • Flexible hours
  • Inventory and stocking
  • Task prioritization
  • Safety and cleanliness standards
  • Engaging with diverse customers
  • Self motivation
  • Building customer loyalty
  • Ability to lift 40 pounds

Timeline

Lumber Sales Associate

La Mesa Lumber
03.2023 - Current

Package Handler

Amazon
01.2023 - 03.2023

Cook

The Loma Club
05.2022 - 01.2023

Sales Associate

Hikei
11.2020 - 05.2022

Delivery Driver

Uber Eats
09.2020 - Current

Package Handler

UPS
11.2017 - 04.2018

Cook

High Dive Bar and Gril
08.2017 - 03.2020

Home and Health Aide

IHSS
02.2017 - Current

Sous Chef

Sabuku Sushi
11.2016 - 11.2017

Insurance Trainee

Legal Shield
08.2016 - 02.2017

Dishwasher

Studio Diner
05.2016 - 06.2016

Model

Hollister
11.2015 - 11.2016

Server

O American Kitchen
04.2015 - 10.2017

Grossmont College

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JayQuan Matthews