Jaynen Sukhadia

IT Ambassador

• provided technical support and guidance to employees, ensuring smooth operation of IT systems, and acting as a liaison between the IT department and other teams.
• Provided first-level technical support to employees, troubleshooting hardware, software, and network issues.
• Assist with the setup, configuration, and maintenance of IT equipment, including computers, printers, and mobile devices.
• Perform routine checks and maintenance on IT systems to ensure they are functioning properly.
• Act as a point of contact between the IT department and other teams, ensuring clear communication and timely resolution of issues.

Problem Solver

• Process and inspect returned items to determine their condition (e.g., new, used, damaged).
• Verify the reason for the return and ensure it aligns with Amazon’s return policies.
• Investigate and resolve discrepancies related to returns, such as missing items, incorrect products, or damaged goods.
• Escalate complex or unresolved issues to higher-level support or management.
• Focus on resolving customer issues to ensure a positive post-purchase experience and maintain a customer-centric approach in all interactions.

• Assist customers with inquiries related to their PC Financial credit card accounts, payments, and rewards.
• Resolve issues related to billing, payments, and rewards redemption.
• Provide clear and accurate information about PC Financial products and services.
• Help customers understand and navigate the PC Optimum rewards program.
• Assist with earning, tracking, and redeeming rewards points.
• Resolve issues related to missing or incorrect rewards points.
• Educate customers on how to maximize their rewards and benefits.
• Provide guidance on managing credit card accounts responsibly.
• Communicate promotions, offers, and changes to the rewards program.

• Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for electronics purchases.
• Maintained a clean, organized, and visually appealing sales floor, ensuring an enjoyable shopping experience for customers.
• Applied knowledge of electronics products to educate prospects and customers.
• Served as a reliable resource for colleagues seeking assistance with challenging client inquiries or complex technical issues related to electronics products and services.