Jayne Scott
Kitchener,ON
Summary
Adept at fostering teamwork and enhancing customer experiences, I excelled at Allianz Global Assistance Canada by implementing strategic solutions that improved efficiency and reduced costs. My leadership and computer skills contributed to a significant increase in customer satisfaction, showcasing my ability to blend technical acumen with empathetic service. I am a dedicated Associate with extensive experience working with customers who has strong communication skills which allow me to deliver outstanding customer care
Overview
25
25
years of professional experience
Work History
Emergency Assistance Associate
Allianz Global Assistance Canada
10.2018 - Current
- Delivered exceptional service consistently.
- Enhanced user experience through strategic solutions.
- Attended to customers' needs with empathy and efficiency.
- Provided support to co-workers resulting in a better customer experience.
- During Covid assisted the Allianz US customer service call center therefore assisting in maintaining Allianz company's excellent service standards
- Fostered teamwork within the business.
- Assisted in tbe training of new hires ensuring the businesses high standards are maintained
- Answered calls and aided callers with the appropriate solution to the issues - one call resolution
- Cultivated relationships with parallel departments to facilitate smoother transitions with new software and operating procedures
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Server
Darlise Cafe
03.2013 - 08.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Supervisor
Rum Runner Pub
01.2000 - 03.2013
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Evaluated team members' work and facilitated improvement plans.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Enhanced customer satisfaction through timely and polite issue resolution.
- Liased with Yuk Yuks comedy club to ensure appropriate staffing and inventory availability
Education
General Arts
Wilfred Laurier Universitu
Waterloo, ONSkills
- Service Excellence
- Time management
- Attention to detail
- Computer skills
- Effective Leadership Skills
- Customer interaction
- Relationship building
- Employee Onboarding
- Product knowledge
- Issue resolution
- Customer service orientation
- Customer service
Languages
English
Full Professional
Accomplishments
I was the First Canadian Emergency Assistance recipient of the Allianz Pilot awards. I consistently achieve over scores of 100 percent on my quality assurance scores in my current position
Timeline
Emergency Assistance Associate
Allianz Global Assistance Canada
10.2018 - Current
Server
Darlise Cafe
03.2013 - 08.2021
Supervisor
Rum Runner Pub
01.2000 - 03.2013
General Arts
Wilfred Laurier Universitu
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