Jayne Rainone
Garden Grove
Summary
Dynamic professional with extensive experience in customer service at Walmart, excelling in problem-solving and collaboration. Proven ability to enhance customer satisfaction through effective product knowledge and attention to detail. Recognized for training staff and improving operational efficiency, contributing to a positive shopping experience and increased sales.
Overview
26
26
years of professional experience
Work History
Team Associate
Walmart
Garden Grove, CA
05.2022 - 05.2026
- Assisted customers with product inquiries and transactions, ensuring a positive shopping experience.
- Developed product knowledge to effectively recommend items based on customer needs.
- Assisted customers in selecting merchandise best suited to needs.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Addressed and resolved customer complaints in polite and professional manner.
- Collaborated with team members to maintain store cleanliness and organization standards.
- Continuously checked products for quality assurance according to strict guidelines.
Counter/Food Prep
Cow-A-Bung-O
Prattville, AL
02.2017 - 05.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Secretary
West Alabama Mechanical
Prattville, AL
06.2014 - 01.2017
- Organized files and maintained records, enhancing accessibility for team members.
- Assisted in billing processes, improving accuracy of financial documentation.
- Developed office procedures, streamlining daily operations for increased efficiency.
- Maintained inventory of office supplies, preventing shortages and delays in workflow.
- Maintained daily report documents, memos and invoices.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Server
Mellow Mushroom
Prattville, AL
03.2014 - 10.2014
- Provided exceptional customer service, ensuring guest satisfaction and repeat business.
- Operated point-of-sale system efficiently, processing orders and payments accurately.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Assisted in training new team members on menu items and service protocols.
- Handled customer inquiries and resolved complaints promptly to enhance dining experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Server
Caroline's Cafe
Key West, FL
01.2006 - 04.2007
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Processed orders accurately using point-of-sale system to facilitate efficient service.
- Adapted to fast-paced environment, handling high volume of orders during peak hours.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Assistant Manager/ Server
Big Louie's Pizza
Fort Lauderdale, FL
04.2000 - 03.2003
- Supervised daily operations to ensure efficient workflow and customer satisfaction.
- Trained new staff on operational procedures and customer service standards.
- Assisted in inventory management, reducing waste through effective stock rotation.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Education
High School Diploma -
Northeast Highschool
Oakland Park Florida Skills
- Meeting facilitation
- Customer service
- Problem-solving
- Attention to detail
- Collaboration and teamwork
- Order preparation
- Organizing work stations
- Product knowledge
Timeline
Team Associate
Walmart
05.2022 - 05.2026
Counter/Food Prep
Cow-A-Bung-O
02.2017 - 05.2019
Secretary
West Alabama Mechanical
06.2014 - 01.2017
Server
Mellow Mushroom
03.2014 - 10.2014
Server
Caroline's Cafe
01.2006 - 04.2007
Assistant Manager/ Server
Big Louie's Pizza
04.2000 - 03.2003
High School Diploma -
Northeast Highschool