Jayne Fullerton
Kingston
Summary
Hospitality professional with a proven track record at Yip Cider, excelling in sales strategies and customer relationship building. Enhanced taproom sales through innovative marketing initiatives and exceptional service, fostering a loyal clientele. A dependable team player, skilled in multitasking and scheduling coordination, driving operational efficiency and memorable guest experiences. Knowledge of inventory control and managing supplies. Known for creating positive experiences for patrons. Passionate, hard working and willing to learn professional.
Overview
16
16
years of professional experience
Work History
Bartender
Valley Sands Entertainment Centre
09.2009 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Taproom Manager
Yip Cider
06.2021 - 04.2025
- Scheduling of staff and events for taproom and outside event venue.
- Trained and mentored staff on taproom operations, customer service techniques, and cider/beer knowledge.
- Oversaw routine maintenance tasks for taps, coolers, glassware, kitchen, all appliances and other equipment to guarantee consistent quality control standards were met.
- Oversaw daily and weekly inventory of all product for the taproom to ensure we kept our loss at a minimum.
- Participated in several marketing events promoting the businesses products.
- Maintained and updated checklists to ensure operational efficiency and task completion.
- Organized successful special events such as cider nights or tastings, trivia, food vendors, musicians, driving sales growth and attracting new clientele.
- Increased taproom sales by implementing effective promotional strategies and hosting engaging events.
- Improved customer satisfaction by providing exceptional service and maintaining a friendly, welcoming atmosphere.
- Monitored and recorded daily sales data to support reporting and decision making processes.
Education
Bachelor of Arts - Recreation And Sports Management/ Business
University of New Brunswick
Saint JohnHigh School Diploma -
Hampton High School
Hampton, NB06-2001
Skills
- Strong multitasking
- Service excellence
- Consistently dependable
- Team player attitude
- Outgoing personality
- Sales strategies
- Scheduling coordination
- Marketing initiatives
- Customer relationship building
Languages
English
Timeline
Taproom Manager
Yip Cider
06.2021 - 04.2025
Bartender
Valley Sands Entertainment Centre
09.2009 - Current
Bachelor of Arts - Recreation And Sports Management/ Business
University of New Brunswick
High School Diploma -
Hampton High School
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