Jayne Cameron
Calgary
Summary
Dedicated and service-oriented professional with a proven track record of providing exceptional customer experiences. Adept at understanding and meeting the unique needs of individuals. Known for effectively communicating and building rapport with customers. Committed to delivering top-notch service and ensuring customer satisfaction. Seeking an opportunity to contribute expertise in delivering exceptional customer service to drive positive outcomes for both the organization and its valued clients.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Bartender
Eagles Club Calgary
01.2018 - Current
- Providing exceptional Customer Service
- Working the Cash Register and cashing out
- Serving Drinks in the Club
- Working Special Events in the Upstairs Hall
Special Education Assistant
Calgary Board of Education- Chinook Park - David Thompson School
01.2008 - Current
- Assisting the Teacher in a classroom setting working with students
- Communication and Behaviour models are guidelines used to create activities for each student to help them achieve their goals and overcome their challenges.
- Strive to help each student develop skills to Achieve success in their studies
Bartender / Canteen Supervisor
Acadia Recreation Complex
01.2010 - 01.2025
- Providing exceptional Customer Service
- Hiring and Supervising Staff in Lounge and Canteen
- Working the Cash and Cashouts
- Serving Drinks in the Club
- Training All Staff in Canteen and Lounge
- Dealing with all Customer Concerns
Supervisor Mutual’s Betting
Exhibition Park Race Course
01.2005 - 01.2006
- Supervised the Mutual Operators ensuring that guidelines were adhered to when accepting wagers to avoid all wagering disputes.
- Investigated any disputes and resolved through mediation.
- Responsible for monitoring and maintaining all self serve betting terminals.
Senior Team Leader
Royal Bank of Canada / National Credit Call Centre
01.2000 - 01.2004
- Part of a self-directed team responsible for the ongoing development of strategies and training activities to better equip all Call Centre employees to handle Customers needs and concerns.
- Assumed responsibility to manage the Call Centre Training Budget and all expenses in accordance to bank guidelines and not to exceed the budget.
- Provided through leadership and staff development to a group of 112 staff, which resulted in greater staff efficiency and a motivated Call Centre Team.
Education
Career Practitioner Diploma -
Kwantlen College
Surrey, BC05.2007
Skills
- Familiar with MS Word, Excel, Power Point, Outlook and Internet
- Team supervision
- Customer-focused service
- Proficient in cash handling
- Inventory management
- POS system proficiency
- Managing cash register
- Proficient in bar equipment care
- Information retention
Certification
- Proserve Certificate ( February 2026)
- First Aid Level 2 (December 2024- December 2027)
- Evaluation Service Professionalism ( 2017)
- Measuring Emotional Intelligence ( 2018)
- Behavioural Interviewing Techniques (2007)
- Needs assessment and Facilitations Skills ( 2007)
- Managing in a Coaching Environment ( 2005 /2007)
Affiliations
Member of the BC Career Practitioners Association
Languages
English
Full Professional
Timeline
Bartender
Eagles Club Calgary
01.2018 - Current
Bartender / Canteen Supervisor
Acadia Recreation Complex
01.2010 - 01.2025
Special Education Assistant
Calgary Board of Education- Chinook Park - David Thompson School
01.2008 - Current
Supervisor Mutual’s Betting
Exhibition Park Race Course
01.2005 - 01.2006
Senior Team Leader
Royal Bank of Canada / National Credit Call Centre
01.2000 - 01.2004
Career Practitioner Diploma -
Kwantlen College
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