Jaynard Bumatay
Toronto,ON
Summary
Driven by a passion for superior customer service and problem-solving, I excelled as a Restaurant Owner at Bagnet Bros/Kikos, where I spearheaded initiatives that significantly enhanced customer satisfaction and staff professionalism. My background also includes a pivotal role at Starbucks, where I merged hospitality with performance improvement, showcasing my ability to lead and innovate in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Restaurant Owner
Bagnet Bros/Kikos
05.2018 - Current
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Maintained positive relationships with local community and government officials.
- Supervised daily activities of restaurant and 15+ employees.
- Mentored and developed staff members, fostering an environment that promoted professional growth within the team.
- Increased customer satisfaction by implementing high-quality service standards and staff training programs.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Barista Shift Supervisor
Starbucks
11.2016 - 05.2024
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.
Education
Associate of Arts - Culinary Management
George Brown College
Toronto, ON05.2012
Skills
- Problem-solving abilities
- Superior customer service
- Active Listening
- Teamwork and Collaboration
- Attention to Detail and Consistency
- Dedicated Team Player
- Hospitality and Professionalism
- Friendly, Positive Attitude
- Performance Improvement
- Problem Identification
Accomplishments
- Finalist, 2020 Barista Championship.
- Won Barista Championship in 2021.
- Won Barista Championship in 2022.
- Won Barista Championship in 2023.
- Directed a team of 20+ dance members.
- Won World of Dance Championship in 2014
- Won World of Dance Championship in 2015
- Won World of Dance Championship in 2016
- CSAC Personal Achievement Award
Languages
English
Tagalog
Ilocano
Certification
- First Aid & CPR Certified
- Joint Health & Safety Certified
Timeline
Restaurant Owner
Bagnet Bros/Kikos
05.2018 - Current
Barista Shift Supervisor
Starbucks
11.2016 - 05.2024
Associate of Arts - Culinary Management
George Brown College
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