Jaymin Tilwani
TORONTO,CANADA
Summary
Goal-oriented Business Analysis student with distinguished experience in Sales and operations industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures by prioritizing tasks efficiently.
Overview
3
3
years of professional experience
Work History
Operations Coordinator (Part-Time)
Sedgwick
02.2023 - Current
- Reviewed company's strategic plans and developed departmental goals and standards to support the vision.
- Promoted an energetic atmosphere with the purpose to drive improvements in customer care and experiences.
- Trained new hires, providing information and insight into corporate policies and procedures.
- Maintained an overall safe work environment with employee training programs and enforcement of safety procedures.
- Skilled at working independently and collaboratively in a team environment.
Data Supervisor (Business Operations)
METRO INC
09.2022 - 02.2023
- My role was to effectively manage the business operations of the company.
- Used quantitative methods such as Excel, Pivot, tableau, outlook and powerpoint to pull reports, develop insights and support decision making.
- Effectively worked on SAP, EXE, and wms to receive the products and pay proper attention to details.
- Communicating with management regarding unscheduled deliveries and ready-to-ship loads.
- Change tasks according to the priorities to meet the deadlines
- Supported establishment, adoption, and application of data standards across systems and processes related to product master data.
- Established and managed key performance indicators to measure and improve processes, systems, and data.
- Ensure health and safety are maintained while performing the duties.
Business Development (Sales and Operations)
BYJU'S
01.2021 - 12.2021
- Used Leadsquare, Excel, word and outlook to manage and track sales leads for optimal performance
- Kept up to date on current and upcoming product and service offerings
- Improved customer shopping experience based on collated feedback
- Maintained robust inventory of available products, avoiding delivery delays and maximizing profits
- Handled customer complaints following company procedure
- Addressed customer inquiries and concerns using extensive product knowledge
- Navigated objections to skillfully close sales.
Education
GED - Information Systems in Business Analysis
George Brown College
Toronto, ON12.2023
GED - SUPPLY CHAIN MANAGEMENT AND GLOBAL LOGISTICS
Seneca College of Applied Arts And Technology
North York, ON08.2022
Bachelor of Commerce, BCOM - Financial Accounting And Management
Gujarat University
AHMEDABAD, GUJARAT09.2020
Skills
- Advanced knowledge of Microsoft Office, Word, PowerPoint, Visio, Pivot and Excel
- Experience working with Tableau, Power BI, SQL, and UI Path
- Quick learner and multi-tasker with the ability to handle multiple competing priorities
- Ability to work independently as well as in teams
- Demonstrated proficiency in business analysis, communication, and collaboration
- Proven expertise in data mining, analysis, and implementing data accuracy measures, resulting in improved decision-making processes and enhanced wholesale product quality
- Ability to present complex ideas, findings, and recommendations clearly, concisely, and persuasively to both technical and non-technical audiences
- Excellent time-management, analytical and problem-solving skills
- Excellent oral and written communication skills
- Strong organizational skills with demonstrated ability to work under pressure and adhere to tight deadlines
- Ability to prioritize assignments, projects, and multi-task within restricted time constraints
- Always prioritized strong work ethics, honesty, and integrity above all
Accomplishments
- Research project on food donation application - Real time updates by using Excel, Visio and tableau.
- Worked on process maps, use cases, CIPOC model, flow charts, elicitation and BPMN.
- Project on supply chain issues of METRO Days of inventory on hand VS In-Stock
- Project on clothing requirements issues of CITY OF TORONTO
- Exceeded sales growth by 17% every quarter in 2021 while working with BYJU'S
- Come up with a new idea that improved things.
Timeline
Operations Coordinator (Part-Time)
Sedgwick
02.2023 - Current
Data Supervisor (Business Operations)
METRO INC
09.2022 - 02.2023
Business Development (Sales and Operations)
BYJU'S
01.2021 - 12.2021
GED - Information Systems in Business Analysis
George Brown College
GED - SUPPLY CHAIN MANAGEMENT AND GLOBAL LOGISTICS
Seneca College of Applied Arts And Technology
Bachelor of Commerce, BCOM - Financial Accounting And Management
Gujarat University
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