Jaymin Panchal
Customer Service Representative
Saskatoon,SK
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
16
16
years of professional experience
1
1
Certification
3
3
Languages
Work History
Business Owner
Ananta Global Inc.
04.2020 - 03.2024
- Purchase and sale of plastic granules
- Conducted thorough competitor analysis to identify gaps in the market and capitalize on opportunities for growth.
- Consulted with customers to assess needs and propose optimal solutions.
Customer Service Sales Representative
Reliance Industries Limited
12.2012 - 01.2020
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
Student Librarian Assistant
Wake Technical Community College - Western Wake Campus
02.2008 - 05.2012
- Expanded student knowledge of available resources by conducting tours of the library facilities for new users.
- Supported library outreach initiatives by participating in campus events, such as orientations or open houses.
Education
Certificate - QA/QC
Unicode Technologies
Ahmedabad (India)12.2023
Bachelor of Science - Information Technology
North Carolina State University
Raleigh, North Carolina (USA)06.2012
Skills
- Customer Service
- Customer Relations
- Driven and Determined
- Work Planning and Prioritization
- Employee Training
- Issue Resolution
- Operations Management
- Sales Development
Certification
Manual and Automation testing, UNICODE TECHNOLOGIES, 2023
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Personal Information
- Father's Name: Dineshbhai Manubhai Panchal
- Date of Birth: 10/02/87
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Disclaimer
I Jaymin Panchal hereby declare that the information contained herein is true and correct to the best of my knowledge and belief.
Timeline
Business Owner
Ananta Global Inc.
04.2020 - 03.2024
Customer Service Sales Representative
Reliance Industries Limited
12.2012 - 01.2020
Student Librarian Assistant
Wake Technical Community College - Western Wake Campus
02.2008 - 05.2012
Certificate - QA/QC
Unicode Technologies
Bachelor of Science - Information Technology
North Carolina State University
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 15 staff members.
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