JAYMIE R PASCOAL
Ottawa,Canada
Summary
Experienced Centre Supervisor at DriveTest Ottawa Walkley, with a focus on daily administrative planning and prioritization of operations. Certified Driver Examiner with Ministry of Transportation Ontario (MTO), assessing driver competency across all vehicle classes. IDEC Certified. Extensive Knowledge of The Highway Traffic Act and driver licensing standards. Holder of a full Ontario Driver's License (Classes A, B, C, D, E, F, G, M and Z. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) with solid record management and reporting skills. Adept Problem-Solver, Communicator and Team Leader in fast-paced, high-stakes situations, with a track record of delivering clear guidance and support.
Overview
14
14
years of professional experience
Work History
Centre Supervisor
Serco DES
Ottawa, ON, Canada
09.2021 - Current
- Oversees and prioritizes daily administrative work, ensuring optimal allocation of tasks and resources within DriveTest Center operations
- Provides clear direction, coaching, and technical assistance to front-line employees, promoting an organized, goal-oriented work environment
- Maintains strong working relationships with Ministry officials, law enforcement, and staff, effectively handling sensitive or complex inquiries
- Ensures accurate record-keeping for all licensing processes, monitoring compliance with MTO standards and internal protocols
- Swiftly addresses road test disputes, complex licensing inquiries, and operational challenges while adhering to policies
- Handles confidential information with tact, ensuring sensitive matters are addressed with discretion
Union Steward & Financial Officer
United Steel Workers Local 9511
06.2016 - 09.2021
- Represented members, handled grievances, and resolved disputes with professionalism
- Audited and managed union finances, maintaining secure and compliant financial records
- Delivered structured training to new Stewards, supporting a strong foundation in union roles and responsibilities
Driver Examiner 4
Serco DES
Brampton, ON, Canada
05.2013 - 08.2021
- Conducted detailed driver assessments across all licensing classes (A, B, C, D, E, F, G, M, Z) as per The Highway Traffic Act standards
- Processed and maintained exam records securely and accurately
- Delivered high levels of customer service, ensuring clarity and fairness throughout licensing assessments
Visual Merchandiser
YM Inc.
Greater Toronto Area, Canada
03.2011 - 01.2013
- Designed floor layouts, implemented key promotions, and drove sales initiatives in alignment with corporate goals
- Fostered team engagement to achieve sales targets, with a focus on strategic store presentation
Education
Facilitator Training/ Stewards Training
United Steelworkers
Toronto, ON03.2018
Diploma in Makeup & Aesthetics - Makeup Artistry
Chellsey Institute of Aesthetics
09.2008
Ontario Secondary School Diploma (OSSD) -
Philip Pocock Secondary School
01.2001
Skills
- Training and mentoring
- Operations Management
- Complex Problem-Solving
- Policy Enforcement
- Data Analytics
- Customer Service
- Multitasking and Organization
- Excellent Communication
- Team Leadership
- Phone and Email Etiquette
- Microsoft Office
- Documentation and Recordkeeping
- Conflict Resolution
- Appointment Scheduling
Languages
English
References
Available upon request
Timeline
Centre Supervisor
Serco DES
09.2021 - Current
Union Steward & Financial Officer
United Steel Workers Local 9511
06.2016 - 09.2021
Driver Examiner 4
Serco DES
05.2013 - 08.2021
Visual Merchandiser
YM Inc.
03.2011 - 01.2013
Ontario Secondary School Diploma (OSSD) -
Philip Pocock Secondary School
Facilitator Training/ Stewards Training
United Steelworkers
Diploma in Makeup & Aesthetics - Makeup Artistry
Chellsey Institute of Aesthetics