Experienced professional seeking career growth opportunity to leverage skills, attention to detail, and contribute to company success. Committed to securing and maintaining a full-time position that offers professional challenges, utilizing strong interpersonal skills, excellent time management, and problem-solving abilities.
Overview
22
22
years of professional experience
Work History
Project Manager
ACCESS Pasadena Specialty Animal Hospital
Pasadena
12.2020 - 12.2024
Launched business from start-up to a multi-million-dollar Specialty Veterinary Hospital in 90 days
Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
Manage payroll for 180+ employees
File Workers Compensation claims
Set up new vendors, suppliers and invoice reconciliation
Permit and License renewals for Veterinarians and RVTs
Input Veterinary Specialist scheduling templates in scheduling software
Financial - Process and reconcile deposits for daily revenue of over $80,000+ with 100% accuracy. Accounts Receivable and Payable, Process Chargebacks and client billing errors
Proficient in all Microsoft Suite applications
Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals
Established effective communication among team members for enhanced collaboration and successful project completion
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems
Updated reports, managed accounts, and generated reports for company database
Office Manager
VCA McClave Animal Hospital
Reseda
01.2017 - 12.2020
Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Scheduling - Create and maintain schedules for Client Service Representatives, Pharmacy and Animal Care Attendants
Input Veterinary Schedules and open appointments for booking and surgery scheduling
Payroll - submit for processing, correcting punches, and meal penalty errors
Manage vacation, sick and CE pay for staff and veterinarians
Inventory management - Order and maintain all administrative office supplies, medical supplies, equipment, and medications through company requisitions and vendor sites within budget
Order and log all controlled substances in compliance with all DEA regulations
Perform quarterly inventory counts and reports for VCA
Assisted in recruitment process, conducting interviews and onboarding new employees to promote seamless integration into team dynamic.
Support Hospital Manager with Performance Reviews
Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Served as liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Customer Service Representative/Pharmacy Technician
VCA McClave Animal Hospital
Reseda
06.2013 - 01.2017
Scheduling doctor and surgery appointments for 12-doctor practice.
Prepare and present treatment plans to all clients for emergency services
Managed incoming calls, providing prompt and accurate information to clients about products and services.
Stocked, labeled, and inventoried medication to keep accurate records.
Counted and labeled prescriptions with correct item and quantity.
Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Enter all charges for client invoices
Customer Service Representative/Pharmacy Technician
VCA McClave Animal Hospital
Reseda
08.2002 - 12.2010
All pharmacy related duties, scheduling doctor and surgery appointments for 12-doctor practice, answer multiple phone lines, accounting, payroll and create schedule for Client Service Representatives
Awarded Customer Service Representative of the year for going above and beyond and performing excellent work
Skills
Project management
Financial analysis
Payroll administration
Vendor management
Compliance management
Employee training
Timeline
Project Manager
ACCESS Pasadena Specialty Animal Hospital
12.2020 - 12.2024
Office Manager
VCA McClave Animal Hospital
01.2017 - 12.2020
Customer Service Representative/Pharmacy Technician
VCA McClave Animal Hospital
06.2013 - 01.2017
Customer Service Representative/Pharmacy Technician