Jaymeson Hudson

• Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
• Improved employee performance by implementing training programs and conducting regular performance reviews.
• Coordinated logistics activities including transportation arrangements, warehousing solutions, customs clearance documentation.
• Contributed to the development of departmental policies and procedures ensuring consistency across the organization.
• Utilized NetSuite and Asana to optimize Warehouse Inventory to generate 13% increased units sales in 2 months.

• Advised clients on best practices related to their products or services while providing exceptional customer service.
• Provided technical support to clients via phone and email, displaying excellent communication skills.
• Coordinated and managed multiple client projects simultaneously, demonstrating strong organizational skills.
• Trained team members on proper usage of software tools used in projects while exhibiting instructional abilities.

• Experienced in managing difficult situations while maintaining professionalism and composure under pressure.
• Streamlined Inventory Management a new inventory tracking system that reduced discrepancies by 30%, leading to more accurate stock levels and a 20% decrease in overstock costs.
• Analyzed data from various sources to identify opportunities for improvement in logistics operations.
• Facilitated resolution of issues concerning inventory pricing and invoices by interacting with internal and external customers.
• Worked closely with the sales and procurement teams to align inventory levels with demand forecasts, reducing stockouts by 20% and improving customer satisfaction scores by 15%.

Developed talented team, participating in hiring, coaching, and performance management processes.

• Uncovered specific areas needing improvement, such as inefficiencies in picking processes or delays in restocking.
• Implementing targeted strategies based on this data using KPI's optimizing warehouse layout or adjusting staffing levels during peak times.
• Utilized a Warehouse Management System (WMS) optimized inventory control and enhancing overall efficiency, by automating processes such as order picking, packing, and shipping, using the system to reduce manual errors and speed up fulfillment times.
• Personally implemented new procedures lowering INF(item not found) rates from 34% to 7% in addition provided strategies to increase Order Fill Rates from 73% to 98%.
• Provided coaching and mentoring support for employees at all levels of the organization.
• Coordinated staff training sessions to ensure compliance with company policies and procedures.
• Managed profit goals against budget and prior year, keeping controllable costs within budget.
• Gained experience in problem-solving and troubleshooting issues for customers.
• Completed on-the-job training sessions and demonstrated learned skills to supervisors.
• Collaborated with cross-functional teams to complete tasks.

• Developed talented team, participating in hiring, coaching, and performance management processes.
• Coached and provided feedback to staff to improve performance and achieve company objectives.
• Managed customer service teams to ensure quality customer satisfaction and increase customer loyalty.
• Managed daily operations including ordering supplies, managing budgets, resolving issues as they arise.
• Successfully managed a team of 10+ employees, ensuring high levels of customer service and food quality.