Jayme Fields
Castro Valley
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
2006
2006
years of post-secondary education
1
1
Certification
Work History
Member Service Representative
Costco
Newark
10.2023 - Current
- Assisted members with account inquiries and product information.
- Processed membership applications and renewals efficiently.
- Handled customer complaints with professionalism and empathy.
- Resolved billing issues by investigating account discrepancies promptly.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Assistant Manager
In-N-Out Burger
Oakland
09.2006 - 12.2023
- Assisted with divisional budget preparation and supported executives in managing incoming reports, letters and file archives.
- Worked closely with store manager to maintain day-to-day operations.
- Handled responsibilities successfully in manager's absence.
- Organized resources and minimized waste to protect company interests and complete projects on time.
- Assisted with hiring of new employees by verifying references and prior employment.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Compiled and assessed performance data, converting information into improvement plans.
- Evaluated performance of team members and provided consistent coaching to improve skills.
- Monitored employee attendance records, timekeeping, and payroll information.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Trained staff on customer service standards and operational procedures.
- Managed inventory levels and ordered supplies to meet demand.
- Assisted in scheduling staff to optimize coverage during peak hours.
- Coordinated team meetings to discuss performance and improve communication.
- Supervised daily operations including scheduling shifts, assigning duties.
Education
Castro Valley High School
Castro Valley, CASkills
- Sales Monitoring
- Product and Service Knowledge
- Budget Management
- Goal Setting
- Staff Supervision
- Development and Training
- Manage Budgets
- Inventory
- Profitability
- Customer Service and Relations
- Strategic Planning and Sales
Strategies - Team Motivation
- Communication
- Recruiting and Interviewing
- Time Management
- Billing resolution
- Team leadership
- Time management
Certification
- ServSafe Manger Food Handler Certificate
Timeline
Member Service Representative
Costco
10.2023 - Current
Assistant Manager
In-N-Out Burger
09.2006 - 12.2023
Castro Valley High School