Jayme Davis

Customer Service Manager

Mondi

Salt Lake City , UT

09.2000 - Current

Led customer service team to ensure high-quality support to both Sales and Operation team.
Coordinated communication between departments to resolve customer issues effectively.
Analyzed service metrics to identify trends and recommend improvements.
Assisted staff with resolving complex customer issues and implementing targeted solutions.
Maintained knowledge of company products and services to promptly address any customer inquiries.
Evaluated individual and team business performance and identified opportunities for improvement.
Interviewed prospective employees and provided input to HR on hiring decisions.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Conducted regular training sessions for staff on new processes, services, and customer service techniques.
Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by Mondi.
Help customers find specific products based on their needs, and assist with sizing and application.
Oversaw inventory management processes to ensure timely product availability for clients.
Reported sales metrics to the management team and suggested improvements that could be made to increase value or sales volumes.
Enhanced sales volume through skilled support to both new and inactive customers.
Supported sales team members to drive growth and development.
Cultivated strong professional relationships with key clients to drive long-term business development.
Established ambitious goals for employees to promote achievement and surpass business targets.