Jaylene Nelson
Saanich
Summary
Adept at enhancing patient and customer experiences, I leveraged compassionate care and problem-solving skills at Red Deer Hospice to significantly improve patient comfort and support. My multitasking prowess and dedication to safety and emotional well-being have been pivotal in fostering positive outcomes, demonstrating a commitment to excellence and efficiency in fast-paced environments..
Overview
19
19
years of professional experience
1
1
Certification
Work History
Palliative Room Care Attendant
Red Deer Hospice
12.2021 - 05.2024
- Improved patient comfort by providing attentive and compassionate care.
- Assisted patients with daily tasks, enabling them to maintain their dignity and selfesteem.
- Ensured proper nutrition for patients through meal preparation according to dietary restrictions or preferences.
- Managed time efficiently while multitasking between multiple patients'' needs without compromising quality of care or attentiontodetail.
- Collaborated with interdisciplinary healthcare teams to ensure optimal care outcomes for patients.
- Provided emotional support for patients and families during challenging times, fostering a supportive environment.
- Monitored vital signs and reported any changes in the health status of patients to nursing staff promptly.
- Contributed to the prevention of falls and injuries by implementing appropriate safety measures in patient rooms and common areas.
Private Nanny
Danielle Cochrane
06.2021 - 07.2023
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Led indoor and outdoor activities to entertain and occupy children.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
Prep Cook /Lead Banquet Server
Red Deer Catering
01.2021 - 05.2023
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
- Followed orders from head chef to establish productive and timely preparation of meals.
- Trained and assisted new kitchen staff members.
Senior Customer Service Coordinator
ATB Financial Bank
10.2005 - 02.2019
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Streamlined communication processes for improved efficiency and faster response times.
- Analyzed key performance metrics to identify areas of improvement, implementing targeted action plans as needed.
- Enhanced internal workflows by leveraging CRM software tools efficiently for better information sharing across teams.
- Increased customer retention by maintaining strong relationships and consistently going above-and-beyond expectations.
- Managed high-volume inbound calls, ensuring prompt assistance and top-notch service.
- Implemented new strategies for handling escalated customer issues, reducing resolution time significantly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Processed customer transactions promptly, minimizing wait times.
- Counted and packaged currency and coins.
- Reconciled cash drawer and resolved discrepancies.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Processed loan payments accurately, contributing to the overall efficiency of branch operations.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Education
Youth Addictions Service Worker
Cdi College
Red Deer, AB07-2022
Medical Office Administration
Cdi College
Red Deer, AB06-2021
High School Diploma -
Wetaskiwin Composite Highschool
Wetaskiwin, AB06-2001
Skills
- Bathing assistance
- Housekeeping tasks
- Vital signs monitoring
- Dementia care
- Patient safety
- Compassionate care
- End-of-life care
- Physical mobility support
- Behavioral management
- Problem-solving
- Time management
- Elderly care
- Multitasking and organization
Languages
English
Native or Bilingual
Certification
- OSHA Certified
- CPR/AED Certification
- First Aid Certification
- Certified Medical Assistant (CMA)
Timeline
Palliative Room Care Attendant
Red Deer Hospice
12.2021 - 05.2024
Private Nanny
Danielle Cochrane
06.2021 - 07.2023
Prep Cook /Lead Banquet Server
Red Deer Catering
01.2021 - 05.2023
Senior Customer Service Coordinator
ATB Financial Bank
10.2005 - 02.2019
Youth Addictions Service Worker
Cdi College
Medical Office Administration
Cdi College
High School Diploma -
Wetaskiwin Composite Highschool
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