Jaylen Lawson-Russamee
Ontario
Summary
Dedicated professional with expertise in customer service and complaint resolution. Proven ability to enhance customer satisfaction through effective communication. Skilled in streamlining order coordination to improve operational efficiency.
Overview
9
9
years of professional experience
Work History
Server Assistant Manager
Day Day's BBQ & Wafflehouse
Pomona
05.2017 - Current
- Resolved customer complaints promptly, enhancing overall customer satisfaction and loyalty.
- Coordinated with kitchen staff to ensure efficient order delivery, improving dining experience for customers.
- Monitored inventory levels to maintain optimal stock availability and prevent service disruptions.
Warehouse Associate
UPS
Ontario
08.2020 - 10.2022
- Received deliveries, scanned packages, and updated orders in internal database to maintain accurate inventory records.
- Conducted quality checks on incoming shipments to ensure accuracy and prevent damage.
- Sorted packages to optimize distribution and delivery processes.
Crew Team Member
Wendys Fast Food
Ontario
02.2017 - 08.2020
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with team members to maintain smooth service flow.
- Assisted in training new employees on service protocols to ensure consistent customer experience.
- Ensured cleanliness of work areas and operated kitchen equipment efficiently.
Education
High School Diploma -
Colony High School
Ontario, CA05-2017
Skills
- Order coordination
- Inventory management
- Quality assurance
- Customer service and support
- Complaint resolution
- Problem solving
- Effective communication
- Adaptability to change
Timeline
Warehouse Associate
UPS
08.2020 - 10.2022
Server Assistant Manager
Day Day's BBQ & Wafflehouse
05.2017 - Current
Crew Team Member
Wendys Fast Food
02.2017 - 08.2020
High School Diploma -
Colony High School