Jayla Herron
Barrie
Summary
Confident student who has developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Personable and adaptable individual with passion for delivering exceptional customer service and creating memorable dining experiences. Able to contribute to positive atmosphere and ensure guest satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Denny's
05.2023 - Current
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Hostess /Restaurant Busser
Chucks Roadhouse
06.2022 - 04.2023
- Managed guest seating by coordinating reservations and optimizing table turnover.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
- Supported the overall dining experience by setting up tables with appropriate silverware, glassware, and linens.
- Contributed to smooth restaurant operations by promptly resetting tables for new customers.
Education
High School Diploma -
St. Joseph's Highschool
Barrie, ON06-2026
Skills
- Exceptional customer service
- Service prioritization
- Strong multitasking
- Server support
- Reservations coordination
- Efficient seating
- Strong work ethic
- Professional appearance
- Dining area maintenance
- Order management
- Menu memorization
Certification
- Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
Timeline
Server
Denny's
05.2023 - Current
Hostess /Restaurant Busser
Chucks Roadhouse
06.2022 - 04.2023
- Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
High School Diploma -
St. Joseph's Highschool
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